Teller - Float

M&T Bank; Town of Pittsford (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management, and reliable transaction processing in Pittsford, NY. The role requires adapting to multiple branches within a designated area and delivering timely, compliant service.

The position emphasizes empathy, digital fluency, and risk awareness, with opportunities to identify self-service options and assist customers with needs across the branch network.

Qualifications

• High school diploma or GED with at least 6 months customer service experience.
• Experience in data entry and cash handling is preferred.
• Ability to travel between branches as needed.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, meet and greet customers, and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Escalate and log customer complaints in the system until resolution.
• Transition sales opportunities to the appropriate banking partner.
• Perform branch operations such as cash ordering, vault, ATM, and wire transfers.
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC related activities.
• Adhere to compliance/operational risk controls and regulatory standards.
• Promote an environment that supports belonging and the M&T Bank brand.
• Maintain internal control standards and support audits and regulator follow-ups.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Digital literacy

Travel between branches

Education

High school diploma or equivalent (GED) with 6 months customer service experience including data entry & cash handling

Job description

Overview:

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Ability to easily travel between branches on an as needed basis
Proven verbal communication skills

Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized

Proven time management skills

Proven prioritization skills
Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Pittsford, New York, United States of America