Teller - Float

M&T Bank; Town of Arcade (NY); On-site; USD 24,796 - 36,106; Full time

Job summary

M&T Bank in Arcade, New York seeks a Float Teller to support branch customer experience, digital engagement, lobby management, and transaction processing. Frequent travel to nearby branches is required to assist staff and ensure consistent service across locations.

The role emphasizes accurate cash handling, AML/KYC compliance, and maintaining strong risk controls while delivering a value-driven, customer-focused experience.

Qualifications

• High school diploma or GED and a minimum of 6 months customer service experience, including data entry and/or cash handling.
• Ability to travel between branches on an as-needed basis.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.

Responsibilities

• Provide exceptional branch customer service and balance/process transactions.
• Educate customers through digital demonstrations and promote self-service options.
• Greet customers, identify needs, and address them in a timely manner.
• Log complaints and resolve escalations, logging in the appropriate system.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Digital literacy

Education

High school diploma or GED

6 months customer service experience

Job description

Overview

As a Float Teller, you will specialize in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently, and frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions at moments that matter most.
• Educate customers through shoulder‑to‑shoulder digital demonstrations and identify self‑service opportunities that meet their needs.
• Actively engage in lobby management, greeting customers and proactively inquiring to address their immediate needs.
• Accurately balance and process customer transactions efficiently following bank policy.
• Take ownership of escalated account services issues until resolution and log all complaints accurately in the appropriate system.
• Transition identified sales opportunities and provide introductions to appropriate banking partners.
• Complete branch‑related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
• Process customer/account maintenance accurately.
• Complete Consumer AML, BSA, and KYC related activities.
• Adhere to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and addressing issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important to exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the company’s culture and brand. The role interacts with appropriate areas within the bank to resolve branch‑related operational issues efficiently and accurately, staying current on operational changes and demonstrating good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities

Not Applicable

Education and Experience Required

• High school diploma or equivalent (GED) and a minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to travel between branches on an as‑needed basis.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user‑level technology.

Education and Experience Preferred

• Bilingual based on branch needs.

Physical Requirements

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lbs – 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face‑to‑face work environment.

Compensation

M&T Bank is committed to fair, competitive, and market‑informed pay. The pay range for this position is $18.00 – $26.21 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Arcade, New York, United States of America