Teller - Float

M&T Bank; Carlisle (AL); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

M&T Bank Carlisle is seeking a Float Teller to deliver exceptional branch customer experiences through digital engagement, lobby management, and accurate processing of transactions. The role involves traveling between branches to support staff as needed and to ensure smooth daily operations.

The candidate should have at least a high school diploma and 6 months of customer service experience, with strong communication, organization, and digital fluency.

Qualifications

• 6 months customer service experience (data entry or cash handling).
• Ability to travel between branches as needed.
• Proven verbal communication skills and interpersonal skills.
• Demonstrated exceptional customer service and organization.
• Strong time management and prioritization skills.
• Proficient with internet-based tools and technology.

Responsabilités

• Provide exceptional service at the branch and resolve routine customer issues promptly.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Greet customers, manage the lobby, and address immediate needs.
• Balance and process transactions accurately according to policy.
• Log and resolve customer complaints; transition sales opportunities to banking partners.
• Perform branch operations like cash orders, vault duties, and wire transfers.
• Handle account maintenance and AML/KYC related activities.
• Adhere to risk controls and regulatory requirements while representing M&T Bank.

Connaissances

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Organization

Digital fluency

Formation

High school diploma or GED

Outils

Internet user-level technology

Description du poste

Overview:

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Ability to easily travel between branches on an as needed basis

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs - 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Carlisle, Pennsylvania, United States of America