Teller - Fayetteville

Empower FCU; Town of Manlius (NY); On-site; USD 25,000 - 37,000; Full time

Job summary

Empower FCU is seeking a Teller to be the frontline representative, handling member transactions with accuracy and friendly service. You will promote Credit Union products and build strong relationships while adhering to compliance standards.

The role involves processing deposits, withdrawals, and loan payments, with opportunities to educate members about services and cross-sell where appropriate. Flexible hours, including Saturdays, at multiple branches, are required.

Qualifications

• 1–3 years of related experience in banking, customer service, sales, or cash handling.
• A high school diploma or GED is required.
• Strong interpersonal and communication skills essential for customer service.

Responsibilities

• Process member transactions including deposits, withdrawals, transfers, and loan payments with accuracy.
• Maintain cash drawer and balance accurately according to policies.
• Educate members about Credit Union products and services; cross-sell when appropriate.
• Lead by example and foster teamwork and collaboration.
• Adhere to all policies, procedures and compliance standards; participate in training and meetings.
• Available to work flexible hours, including Saturdays, at various branch locations.

Skills

Customer service

Cash handling

Cross-selling

Team collaboration

Communication

Education

High school diploma or GED

Tools

10-key calculator

Computer

Microsoft Teams

Email

Job description

Role

As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.

The hourly pay range for this position is: $18.09-$27.14

Essential Functions & Responsibilities

• 25% Member Transaction Processing
  • Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member.
  • Ensure accuracy in all transactions and maintain proper cash and teller drawer management.
• 25% Product & Service Engagement
  • Engage members to identify opportunities and educate them about Credit Union products and services.
  • Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.
• 20% Leadership & Team Collaboration
  • Exhibit leadership by setting a positive example for team members.
  • Foster an inclusive work culture that promotes teamwork and collaboration.
  • Encourage mutual support and assistance to ensure the success of the branch.
• 20% Accuracy & Compliance
  • Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards.
  • Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct.
  • Ensure compliance with all audit requirements and branch employee performance standards.
• 5% Professional Development & Knowledge
  • Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws.
  • Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes.
• 5% Additional Duties
  • Availability to work flexible hours, including Saturdays, and at different branch locations as needed.
  • Perform all other duties as assigned.

Performance Measurements

See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.

Knowledge and Skills

• Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.
• Education: A high school diploma or GED is required.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. The ability to be inclusive and work with a diverse team and clientele is a must. Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information and solicit cooperation. Being able to receive constructive feedback and work towards effective change is also a necessity.

Other Skills

• Proficiency with operating a 10-key calculator and computer.
• High level of accuracy in data entry and transaction processing.
• Comfortable using communication tools such as e-mail, Teams, and texting.

Physical Requirements

This position requires the employee to frequently sit, talk, hear, and use hands for handling tools and controls. Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds. Specific vision requirements include close vision and focus adjustment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Mentally, the role demands resourcefulness and problem‑solving abilities on occasion, with frequent initiative‑taking. The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The normal office environment is free from discomfort due to temperature, dust, noise, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This Job Description is not a complete statement of all duties and responsibilities comprising the position