Teller- East Amherst

Empower Federal Credit Union; Buffalo (NY); On-site; USD 24,920 - 37,388; Full time

Benefits offered by this job

Medical and Dental Insurance

401K with Employer Match

Holiday Pay

Paid Time Off

Job summary

Empower Federal Credit Union in Buffalo seeks a Teller to be the frontline representative, handling deposits, withdrawals, loan payments, and member inquiries with accuracy and friendliness.

You will promote products, cross-sell services, and work with teammates to meet branch goals while maintaining compliance and accuracy. Flexible hours including Saturdays may be required; background checks apply.

Qualifications

• Experience: 1 to 3 years in banking, customer service, sales, or cash handling.
• Education: A high school diploma or GED is required.
• Interpersonal skills: Courtesy, tact, and diplomacy; ability to work with diverse teams and clientele.

Responsibilities

• 25% Member Transaction Processing: Welcome members and process deposits, withdrawals, transfers, and loan payments; maintain cash and teller drawer accuracy.
• 25% Product & Service Engagement: Educate members about Credit Union products and services; cross-sell deposit accounts, loans, and partner services.
• 20% Leadership & Team Collaboration: Exhibit leadership, promote teamwork, and support branch goals.
• 20% Accuracy & Compliance: Maintain transaction accuracy; follow policies on dual control, cash management, and conduct.
• 5% Professional Development & Knowledge: Stay informed on policies, security, and consumer protection laws.
• 5% Additional Duties: Availability for flexible hours, Saturdays, and multiple locations.

Skills

Customer service

Cash handling

Sales

Attention to detail

Education

HS diploma or GED

Tools

10-key calculator

Computer literacy

Job description

Empower FCU Purpose

At every stage of life, positively impact members by providing affordable financial services.

Empower FCU Core Values

Fairness, Integrity & Honesty

Empower FCU Strategic Pillars

• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community

Benefits

Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

A World-Class Employee Experience

We are at our best when we develop genuine relationships, look out for one another, freely and honestly share information, and work together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.

Be Yourself, Belong with Empower

The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

Role

As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.

The hourly pay range for this position is: $18.09-$27.14

Essential Functions & Responsibilities

25% Member Transaction Processing

• Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member.
• Ensure accuracy in all transactions and maintain proper cash and teller drawer management.

25% Product & Service Engagement

• Engage members to identify opportunities and educate them about Credit Union products and services.
• Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.

20% Leadership & Team Collaboration

• Exhibit leadership by setting a positive example for team members.
• Foster an inclusive work culture that promotes teamwork and collaboration.
• Encourage mutual support and assistance to ensure the success of the branch.

20% Accuracy & Compliance

• Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards.
• Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct.
• Ensure compliance with all audit requirements and branch employee performance standards.

5% Professional Development & Knowledge

• Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws.
• Participate in branch meetings and use available communication channels (e‑mail, Teams, circulars, etc.) to stay current on changes.

5% Additional Duties

• Availability to work flexible hours, including Saturdays, and at different branch locations as needed.
• Perform all other duties as assigned.

Performance Measurements

See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.

Knowledge & Skills

Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.

Education: A high school diploma or GED is required.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential. Ability to be inclusive and work with a diverse team and clientele. Positive communication and ability to collaborate internally and externally. Willingness to receive constructive feedback and pursue effective change.

Other Skills

• Proficiency with operating a 10‑key calculator and computer.
• High level of accuracy in data entry and transaction processing.
• Comfortable using communication tools such as e‑mail, Teams, and texting.

Physical Requirements

This position requires frequent sitting, talking, hearing, and hand use. Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds. Specific vision requirements include close vision and focus adjustment. Reasonable accommodation may be made to enable individuals with disabilities.

Work Environment

The normal office environment is free from discomfort due to temperature, dust, noise, etc. Reasonable accommodation may be made to enable individuals with disabilities.

Equal Employment Opportunity

Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our Equal Employment Opportunity Policy Statement reaffirms our commitment.

Labor Law Posters & Employment Eligibility Notices

• Federal Labor Law Posters
• New York Labor Law Poster
• Employment Eligibility Notices
• E-Verify
• Right to Work

Reasonable Accommodations

Empower Federal Credit Union Will Make Reasonable Accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below.

• Fax: [phone]
• US Mail: 1 Member Way Syracuse, NY 13212
• Phone: [phone]