Teller | Downtown Urbana

Busey; Urbana (IL); On-site; USD 22,730 - 24,796; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision

Job summary

Busey is seeking a Teller to assist customers with transactions and provide superior service in Urbana, Illinois. The role emphasizes accuracy, cash handling, and product referrals within a community bank environment.

The Teller will process deposits, withdrawals, loan payments, and inquiries while adhering to banking policies. This position requires strong communication, basic math, and the ability to work under time pressure in a customer-facing setting.

Qualifications

• Baseline math skills and basic accounting functions.
• Strong sales and customer service skills.
• Proficiency with Microsoft Office.

Responsibilities

• Greet customers and provide assistance in a friendly and professional manner.
• Process customer deposits, withdrawals, check cashing, and transfers.
• Count, safeguard and balance cash drawers and maintain records of transactions.
• Assist customers with account inquiries and forms (e.g., stop payments, closures).
• Identify opportunities to promote bank products and refer customers to other departments.
• Ensure all transactions comply with bank policies and regulations.
• Maintain documentation and reconcile daily transactions.

Skills

Sales

Customer service

Communication

Math basics

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary

The Teller is responsible for assisting customers with their financial transactions, providing excellent customer service, and maintaining accuracy in all banking operations. The teller processes deposits, withdrawals, loan payments, and other account-related services while adhering to banking regulations and internal policies.

Duties & Responsibilities

Customer Service

• Greet customers and provide assistance in a friendly and professional manner.
• Address customer inquiries and resolve concerns related to their accounts and banking services.
• Offer information about bank products and services, including promotions, new accounts, loans, and credit cards.

Transaction Processing

• Process customer deposits, withdrawals, check cashing, and account transfers.
• Verify customer identities and ensure transaction accuracy.
• Balance cash drawers and maintain proper records of all transactions.
• Ensure compliance with all applicable banking policies, procedures, and regulations.

Cash Handling

• Accurately count, handle, and safeguard cash and other negotiable instruments.
• Detect counterfeit currency or suspicious transactions and report them to the appropriate authorities.

Account Management

• Assist customers with account inquiries, including balances, statements, and transaction history.
• Support customers in completing forms for various banking requests (e.g., stop payments, account closures).
• Process loan payments and assist with basic loan inquiries.

Sales and Referrals

• Identify opportunities to promote additional bank services and products that meet customer needs.
• Refer customers to other departments (e.g., loans, investments, credit) when appropriate.

Compliance and Security

• Ensure all transactions are completed in compliance with the bank’s policies and legal regulations.
• Maintain the confidentiality of customer information.
• Report suspicious activities or potential fraud.

Administrative Tasks

• Maintain accurate records and documentation of all transactions.
• Assist with reconciling daily transactions and balancing the cash drawer.

Education & Experience

Knowledge Of

• Strong sales and customer service skills
• Strong oral and written communication skills
• Basic math and accounting functions

Ability To

• Accurately count money
• Perform duties and make decisions under frequent time pressures
• Stand for extended periods of time
• Lift 50 pounds

Education And Training

• Eventual procurement of High School diploma.
• Requires knowledge of Microsoft Office.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $16.50-$18.00/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre‑tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.