Teller/Customer Service Representative

Olympia-Federal-Savings-

Lacey (WA)

On-site

USD 52,408,000 - 68,224,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Profit sharing

Paid time off

Long-term disability

Voluntary benefits

Job summary

Olympia Federal Savings in Lacey, WA is seeking a Teller to provide prompt and courteous service while accurately conducting teller transactions. You will handle deposits, withdrawals, and routine banking inquiries, and cross-sell products.

New hires start between $18.29 and $21.05 per hour, with a full range of $18.29 to $23.81 per hour, plus comprehensive benefits and 401(k) options.

Qualifications

Cash-handling and customer service experience preferred.
Read, write, speak, and understand English well.
Demonstrated ability to accurately handle cash and numerical transactions.
Maintain confidentiality and exercise good judgment.

Responsibilities

Accurately perform routine and non-routine transactions.
Receive checks and cash deposits, verify amounts, and enter deposits.
Cash checks and process withdrawals after verification of signatures.
Cross-sell Association products and services.
Promote and explain banking products and services.
Receive and process loan payments.
Balance cash drawer daily and report discrepancies.
Identify counterfeit currency and follow policies.

Skills

Excellent customer service

Cash handling

Bilingual English/Spanish

Interpersonal communication

Confidentiality

Basic PC skills

Fast-paced work

Education

High school diploma or GED

Tools

MS Office

10-key calculator

Job description

Description

OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities.

OlyFed prides itself on a history of personal, high-quality service to our customers and community. The spirit of giving is built into our charter and culture. Each year OlyFed dedicates 5-15% of its revenues to community support. In addition to corporate financial contributions, our employees extend the policy of community involvement by donating their time and talents.

We are looking for a Teller to join our team. The Teller will provide prompt and courteous service to customers by efficiently and accurately conducting teller transactions and answering inquiries regarding products and services.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Accurately perform routine and non-routine transactions.

Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers’ accounts.

Cash checks and process withdrawals, after verification of signatures and customer balances.

Cross-sell Association products and services.

Promote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders.

Receive and accurately process loan payments.

Place holds on accounts for uncollected funds.

Balance cash drawer daily. Report discrepancies to the supervisor as necessary.

Buy and sell currency from the vault. Ensure that teller drawer cash limits are not exceeded.

Prepare and record customer service set-ups for transfers, orders and overdrafts.

Check night depository and complete the log under dual control.

May assist with ATM balancing.

Redeem US Savings Bonds.

Prepare and place stop payment on On-Us Checking accounts as required.

Identify counterfeit currency.

Follow Association policies and procedures.

Float to assist all branches as needed.

Other duties as assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

Excellent customer service, interpersonal and communication skills.

Work with supervisors and fellow employees in a positive manner conducive to a team effort.

Exercise customer confidentiality and discretionary judgment.

Demonstrated ability to accurately handle cash and numerical transactions.

Read, write, speak, and understand English well.

Strong organizational skills and ability to prioritize tasks.

Basic PC and Microsoft skills, with ability to learn new software.

Work well under pressure and in a fast-paced environment.

Maintain a working knowledge of applicable Association Policies and Federal Regulations.

Bilingual English / Spanish beneficial.

Smart phone necessary for application 2 factor authentication.

QUALIFICATIONS:

High school diploma, GED, or equivalent skills.

Cash-handling and customer service experience preferred.

Must be bondable.

PHYSICAL DEMANDS & WORK ENVIRONMENT/CONDITIONS:

Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods of time. Occasionally lift, move, or carry items up to 15 lbs. Ability to concentrate on the matter at hand, under sometimes distracting work conditions. Requires manual dexterity and handling ability. Use hands and arms to finger, handle, grab and reach. Specific vision abilities including close vision and the ability to adjust focus. Work may involve eyestrain due to constant use of computer screens. Occasional walking, kneeling, stooping, crouching, and bending. Ability to be mobile office-wide for various business needs.

New hires start between $18.29 to $21.05 per hour, and the entire pay range is $18.29 to $23.81 per hour.