Teller - Chico Park Plaza

Tri Counties Bank; Chico (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

ESOP

Paid Holidays

Paid Vacation

Sick Time

Job summary

Tri Counties Bank is seeking a Teller to sustain customer trust by accurately handling transactions and proactively offering banking products. The role involves cash handling, balance drawer daily, and delivering timely, friendly service at the branch.

The Teller will use multiple desktop applications and maintain compliance with bank policies while driving customer satisfaction and referrals to banking partners.

Qualifications

• High school diploma or GED required.
• Effective selling and cross-selling skills.
• Excellent written and verbal communication skills.
• Ability to utilize personal computers and Windows based programs.
• Able to successfully complete Bank’s product and sales training courses.

Responsibilities

• Handle customer service transactions, such as receiving and disbursing funds.
• Provide information and assistance in researching customer problems; balance cash drawer daily.
• Proactively identify customer financial needs and refer bank products and services.
• Make outbound calls to new and existing customers to maintain contact and servicing needs.
• Follow Bank policies and procedures including BSA/AML, and maintain compliance.

Skills

Effective selling

Cross-selling

Communication skills

PC skills

Education

High school diploma or GED

Tools

Desktop Teller

Salesforce

UltiPro

Job description

Get your foot in the door for an opportunity that could lead to fantastic career possibilities...this Teller position includes our benefit plan of medical, dental, vision, 401K, ESOP, holiday, vacation and sick time...plus a whole lot more!

The hiring range for this opportunity is $18.00 to $19.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY & MISSION – Teller

Tellers sustain and elevate trust and satisfaction of Tri Counties Bank customers by expertly executing account transactions, making referrals to banking partners, and proactively initiating telephone contact with account holders.

SCOPE & COMPLEXITY

• Safeguard a cash fund of up to $25,000, maintaining an accurate record of deposits and disbursements.
• Execute an average of 25-50 account transactions per day for customers visiting the branch.
• Regularly operate nine desktop computer applications for:
  • Customer deposit, withdrawal, check cashing, and cashier’s check transactions (“Desktop Teller”)
  • Customer account balance inquiries and account maintenance (“Signature”)
  • Federal compliance (“Verafin”)
  • Customer account report and document access (“Nautilus”)
  • Customer relationship management (“Salesforce”)
  • Transaction source capture (“BackCounter”)
  • Foreign currency transactions (“CurrencyTeller”)
  • Internal communications (“Outlook”)
  • Personal timekeeping (UltiPro)

Major Responsibilities

• Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds.
• Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.
• Probes for customer financial needs and recommends bank products and services.
• Refers retail loan and deposit products.
• Meets referral goals as assigned.
• Provides prompt, efficient and friendly service to Bank customers ensuring that all customer transactions are handled timely and accurately according to guidelines.
• Ensures that cash and security procedures are followed accounting for assigned cash.
• Balances cash drawer and maintains drawer within limits.
• Completes necessary documentation and data entry.
• Processes all deposit and loan transactions.
• Makes outbound calls to new and existing customers to maintain contact and satisfy servicing needs.
• Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.
• Performs other duties as assigned.

Education, Experience And Other Skills Required

• High school diploma or GED required.
• Effective selling and cross-selling skills.
• Excellent written and verbal communication skills.
• Ability to utilize personal computers and Windows based programs.
• Able to successfully complete Bank’s product and sales training courses.

LEVEL DISTINCTION

• Teller I - 0 to 6 months, no experience
• Teller II - 6 months to 2 years banking experience
• Teller III - 2 or more years banking experience

Physical Requirements

• May be required to lift up to 25 pounds.

Company Profile

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.

Tri Counties Bank is an Affir

Careers-TCB-Notice-of-Collection.pdf