Teller- Central Square

Empower Federal Credit Union; Central Square (MA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K with Employer Match

Holiday Pay

Paid Time Off

Job summary

Empower Federal Credit Union is seeking a Teller to serve as the frontline representative, handling deposits, withdrawals, transfers, and loan payments, while building trusted member relationships.

You will promote credit union products, maintain accuracy and compliance, and collaborate with the team to meet branch goals. Flexibility for Saturdays and multiple locations is required.

Qualifications

• Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.
• Education: A high school diploma or GED is required.

Responsibilities

• Welcome members and process deposits, withdrawals, transfers, and loan payments.
• Ensure accuracy and maintain proper cash and teller drawer management.
• Educate members about Credit Union products and services.
• Cross-sell products with corporate partners to build stronger member relationships.
• Exhibit leadership and promote teamwork.
• Maintain accuracy with transactions and comply with audit standards.
• Stay informed on policies, security, compliance, and consumer protection laws.
• Availability to work flexible hours, including Saturdays, and at different branch locations.

Skills

Cash handling

Customer service

Sales experience

Education

High school diploma or GED

Job description

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.

Empower FCU Core Values: Fairness, Integrity & Honesty

Empower FCU Strategic Pillars:

• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community

Empower Federal Credit Union offers excellent benefits including Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.

Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

Role:

As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.

The hourly pay range for this position is: $18.09-$27.14

Essential Functions & Responsibilities:

25% Member Transaction Processing:

• Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member.
• Ensure accuracy in all transactions and maintain proper cash and teller drawer management.

25% Product & Service Engagement:

• Engage members to identify opportunities and educate them about Credit Union products and services.
• Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.

20% Leadership & Team Collaboration:

• Exhibit leadership by setting a positive example for team members.
• Foster an inclusive work culture that promotes teamwork and collaboration.
• Encourage mutual support and assistance to ensure the success of the branch.

20% Accuracy & Compliance:

• Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards.
• Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct.
• Ensure compliance with all audit requirements and branch employee performance standards.

5% Professional Development & Knowledge:

• Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws.
• Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes.

5% Additional Duties:

• Availability to work flexible hours, including Saturdays, and at different branch locations as needed.
• Perform all other duties as assigned.

Performance Measurements:

See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.

Knowledge and Skills:

• Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.
• Education: A high school diploma or GED is required.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. The ability to be inclusive and work with a diverse team and clientele is a must. Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information and solicit cooperation. Being able to receive constructive feedback and work towards effective change is also a necessity.

Other Skills:

• Proficiency with operating a 10-key calculator and computer.
• High level of accuracy in data entry and transaction processing.
• Comfortable using communication tools such as e-mail, Teams, and texting.

Physical Requirements:

This position requires the employee to frequently sit, talk, hear, and use hands for handling tools and controls. Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds. Specific vision requirements include close vision and focus adjustment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Mentally, the role demands resourcefulness and problem-solving abilities on occasion, with frequent initiative-taking. The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The normal office environment is free from discomfort due to temperature, dust, noise, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our Equal Employment Opportunity Policy Statement reaffirms our commitment.

Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:

Federal Labor Law Posters

New York Labor Law Poster

Employment Eligibility Notices

E-Verify

Right to Work

a) Fax: [phone] b) US Mail: 1 Member Way Syracuse, NY 13212 c) Phone: [phone]