Teller - Carlsbad Branch

MyPoint Credit Union; Carlsbad (CA); On-site; USD 23,000 - 34,000; Full time

Job summary

MyPoint Credit Union in Carlsbad, CA is hiring a Teller for full-time work. You will greet members, handle deposits and withdrawals, and help with transfers while promoting credit union products and digital tools.

This role emphasizes accuracy, cash handling, and strong customer service within a sales-driven environment. Bilingual English/Spanish applicants are highly encouraged to apply, with Saturday work occasionally.

Qualifications

• Must be 18 years or older and able to pass background check.
• Able to work in a sales-driven environment.

Responsibilities

• Provide exceptional member service by greeting members and answering questions.
• Assist members with deposits, withdrawals, loan payments, check cashing, and transfers.
• Educate members on credit union products, services and digital banking tools.
• Process financial transactions accurately and balance cash drawer.
• Verify cash amounts, endorsements, IDs, and account information.
• Support branch operations including ATM balancing and end-of-day settlement.
• Promote credit union services and refer members to appropriate departments.

Skills

Customer service

Cash handling

Bilingual English/Spanish

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Admin Support Carlsbad, CA, US

Salary Range: $17.00 To $25.00 Hourly

Job Posting Title Teller

Job Description

MyPoint Credit Union Teller - Job Duties:

• Provide exceptional member service by greeting members, answering questions, and responding to inquiries in a friendly and professional manner.
• Assist members with transactions including deposits, withdrawals, loan payments, check cashing, and transfers.
• Educate members on credit union products, services, and digital banking tools.

Cash Handling & Transactions

• Accurately process all financial transactions while maintaining a balanced cash drawer.
• Verify cash amounts, endorsements, identification, and account information to ensure proper processing.
• Detect, prevent, and report suspicious or fraudulent activity following credit union policies.

Account Support

• Assist members with updating member information, and processing address or name changes.
• Provide information about account balances, fees, and transaction history within authorized guidelines.
• Help members troubleshoot debit cards, online banking access, and mobile app issues.

Compliance & Security

• Follow all credit union compliance standards including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and identity verification procedures.
• Maintain confidentiality of member information and adhere to credit union policies and regulatory requirements.
• Support branch security procedures and respond appropriately to emergency situations.

Operational Support

• Assist with daily branch operations including ATM balancing, vault access, and end-of-day settlement.
• Participate in team meetings, training sessions, and professional development activities.
• Support branch goals by promoting credit union services and referring members to appropriate departments.
• Identify member needs and refer them to loan officers or member service specialists when appropriate.
• Promote financial wellness tools, credit union benefits, and community initiatives.

Will provide teller duties and customer service to our members. Will exercise attention to detail and sell or refer credit union services and products to our members. Bilingual (English/Spanish) applicants highly encouraged to apply.

Minimum Requirements:

Must be 18 years of age or older and able to pass background check. Must be comfortable in a sales driven environment.

Position:

Full Time, occasional Saturdays.

Location:

Carlsbad

Hourly Pay Range

$17.00 - $25.00

MyPoint Credit Union is an equal opportunity employer. M/F/D/V