Teller - Branch Float - Niles North

United Federal Credit Union; Niles, Northern (MI, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

United Federal Credit Union is seeking a Teller to deliver quality member service, process counter transactions accurately, and meet sales referral goals for Credit Union products. You will handle branch cash and maintain confidentiality and professionalism.

Responsibilities include opening/closing the branch, balancing cash drawers, and performing account maintenance while adhering to banking regulations and delivering a positive member experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum of one year cash handling.
• Minimum of one year customer service experience.
• Sales or referral experience with proven results.

Responsibilities

• Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism.
• Meet established sales referral goals as assigned by Branch Manager.
• Open and close the branch and perform general account maintenance; balance cash drawer and related tasks.

Skills

Honesty and integrity

Math basics

Ten-key calculator

Computer keyboard

Microsoft Word

Outlook

Customer service

Referral skills

Effective communication

People interaction

Education

High school diploma or equivalent

Tools

Cash dispense machine

Drive-thru equipment

Ten-key calculator

Microsoft Word

Outlook

Internet

Job description

General Summary

The Teller is responsible for providing quality member service, accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products.

Essential Functions, in Priority Order

(Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

• Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism. Time: 40%
• Meet established sales referral goals as assigned by Branch Manager. Time: 35%
• Open and close the branch and perform general account maintenance. Maintain and balance cash drawer, operating cash dispense machine, buying and selling cash to the vault, verifying cash and keeping cash in an orderly manner. Time: 25%

Education

(Minimum education required to perform the duties of this position)

• High school diploma or equivalent.

Experience

(Minimum experience required to perform the duties of this position)

• Minimum of one year cash handling preferred
• Minimum of one year customer service experience required.
• Sales or referral experience with proven results.

Knowledge, Skills and Abilities

(Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

• Honesty and integrity
• Basic knowledge of math.
• Working knowledge with ten-key calculator, computer keyboard and computer programs such as Microsoft Word, Outlook and Internet.
• Ability to interact with members in a positive, professional manner.
• Strong belief in and commitment to quality customer service.
• Ability to enjoy dealing with a wide variety of people.
• Knowledge of Credit Union products and services.
• Ability to engage members in conversations to increase product penetration.
• Self-motivated with demonstrated referral skills.
• Valid driver’s license required.

Required Competencies

• Problem Solving
• Drive for Results
• Time Management
• Dealing with Ambiguity
• Demonstrates Courage
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen

Mental Requirements

• Ability to analyze member accounts to determine needs.
• Understanding of banking regulations, Credit Union systems and procedures.
• Ability to work under pressure.
• Proven problem‑solving abilities.
• Ability to concentrate in a multi‑task environment.
• Ability to maintain a positive attitude and professional image.
• Capable of empathizing with members, being patient and caring.

Tools and Equipment Used

• All available general office equipment as needed.
• All available computer software and hardware as needed.
• Cash dispense machine.
• Drive‑thru equipment.

Working Relationships/Contacts

• Daily, personal contact with Credit Union members.
• Daily, personal/written/phone contact with Credit Union staff.
• Daily, personal/written/phone contact with Credit Union managers.

Physical Demands

(Physical effort generally associated with this position)

Work involves standing for long periods of time and the need to have mobility throughout the Credit Union. There is potential for eyestrain from reading the computer screen. Manual dexterity is critical when handling cash and working with Branch Services equipment. Increased workload during busy times may cause increased stress levels. Ability to lift 50 pounds needed when lifting coin bags.

Working Conditions

(Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External – This position will require travel to branches with the region. Information on environmental conditions is not available.

EOE/Vets/Disability