Teller - Branch Float

United Federal Credit Union; Niles (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

United Federal Credit Union in Michigan is seeking a friendly Teller to provide quality member service, accurately processing counter transactions and supporting sales referral goals for Credit Union products. You will handle transactions at the teller window, balance cash drawer, and assist with opening/closing the branch while maintaining professionalism and confidentiality.

Candidates should have a high school diploma, cash handling and customer service experience, and a willingness to engage

Qualifications

• High school diploma or equivalent.
• Minimum of one year cash handling.
• Minimum of one year customer service experience.
• Sales or referral experience with proven results.

Responsibilities

• Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism.
• Meet established sales referral goals as assigned by Branch Manager.
• Open and close the branch and perform general account maintenance. Maintain and balance cash drawer, operating cash dispense machine, buying and selling cash to the vault, verifying cash and keeping cash in an orderly manner.

Skills

Honesty & integrity

Basic math

Customer interaction

Referral skills

Product penetration

Valid driver's license

Customer focus

Integrity and trust

Interpersonal savvy

Drive for results

Problem solving

Dealing with ambiguity

Self-development

Business acumen

Credit union products

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Internet

Ten-key calculator

Cash dispense machine

Drive-thru equipment

Job description

General Summary

The Teller is responsible for providing quality member service, accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products.

Essential Functions, in Priority Order

• Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism. Time: 40%
• Meet established sales referral goals as assigned by Branch Manager. Time: 35%
• Open and close the branch and perform general account maintenance. Maintain and balance cash drawer, operating cash dispense machine, buying and selling cash to the vault, verifying cash and keeping cash in an orderly manner. Time: 25%

Education

• High school diploma or equivalent.

Experience

• Minimum of one year cash handling preferred
• Minimum of one year customer service experience required.
• Sales or referral experience with proven results.

Knowledge, Skills and Abilities

• Honesty and integrity
• Basic knowledge of math.
• Working knowledge with ten-key calculator, computer keyboard and computer programs such as Microsoft Word, Outlook and Internet.
• Ability to interact with members in a positive, professional manner.
• Strong belief in and commitment to quality customer service.
• Ability to enjoy dealing with a wide variety of people.
• Knowledge of Credit Union products and services.
• Ability to engage members in conversations to increase product penetration.
• Self-motivated with demonstrated referral skills.
• Valid driver’s license required.

Required Competencies

• Problem Solving
• Drive for Results
• Time Management
• Dealing with Ambiguity
• Demonstrates Courage
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen

Mental Requirements

• Ability to analyze member accounts to determine needs.
• Understanding of banking regulations, Credit Union systems and procedures.
• Ability to work under pressure.
• Proven problem-solving abilities.
• Ability to concentrate in a multi-task environment.
• Ability to maintain a positive attitude and professional image.
• Capable of empathizing with members, being patient and caring.

Tools and Equipment Used

• All available general office equipment as needed.
• All available computer software and hardware as needed.
• Cash dispense machine.
• Drive-thru equipment.

Working Relationships/Contacts

• Daily, personal contact with Credit Union members.
• Daily, personal/written/phone contact with Credit Union staff.
• Daily, personal/written/phone contact with Credit Union managers.

Physical Demands

Work involves standing for long periods of time and the need to have mobility throughout the Credit Union. There is potential for eyestrain from reading the computer screen. Manual dexterity is critical when handling cash and working with Branch Services equipment. Increased workload during busy times may cause increased stress levels. Ability to lift 50 pounds needed when lifting coin bags.

Working Conditions

Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External - This position will require travel to branches with the region. Information on environmental conditions is not available.

EOE/Vets/Disability