Teller Barnwell, SC

Srp-Federal-Credit-Union; South Carolina; Presencial; USD 31.000 - 42.000; Jornada completa

Descripción de la vacante

SRP Federal Credit Union is seeking a Teller Service Specialist to process transactions, promote Credit Union products, and assist members with online and mobile banking services. The role emphasizes accuracy, security, and exceptional member experience.

Applicants should have 2+ years of member/customer service and cash handling experience, with a high school diploma or GED. Professional, friendly communication and teamwork are essential.

Formación

• High school diploma or GED required.
• Teller Progression requirements must be completed.
• Experience in member/customer service and cash handling preferred.

Responsabilidades

• Process cash and check transactions with accuracy and speed.
• Promote and cross-sell Credit Union products and services.
• Balance cash drawer and reconcile transactions daily.
• Educate members on online and mobile banking services.
• Provide friendly, professional service to members and guests.

Conocimientos

People skills

Member focus

Relationship building

Communication

Active listening

Team player

Organized

Multi-tasking

Problem solving

Initiative

Self-motivated

Educación

High school diploma or GED

Teller progression completed

Herramientas

Microsoft Office

Symitar Episys

CRM software

Online banking tools

Descripción del empleo

Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings. Applicants must complete all required sections of the application. Incomplete submissions will not be reviewed or considered.Summary:Under the direction of the Branch Manager, Assistant Branch Manager or Front-Line Service Supervisor, creates a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Promotes a positive image of the Credit Union both inside and outside the workplace.Essential Duties and Responsibilities:Responsible for offering Credit Union products and services to current and potential members. Credit Union services are to be promoted using the “member benefit-based approach.”Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.Represents the Credit Union in a professional and courteous manner to members and potential members. Provides prompt, efficient, accurate, friendly service in the processing of transactions.Responsible for referring, selling and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.Processes cash and check transactions in a fast paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.Ask questions during interactions with members, employs excellent listening and communication skills effectively to uncover needs. Makes referrals to the appropriate contacts.Exhibits a positive can do attitude at all times and provides amazing member service.Advises members concerning Credit Union routine services and policies including explaining what the Credit Union is (Credit Union philosophy).Educates members on credit union online and mobile banking services that are a convenient method for members to conduct their business, at anytime from anywhere.Proofs work as it is posted to improve accuracy and reduce errors. Reconciles all transactions at the end of each day, including balancing all cash and checks.Serves as backup and relief for other Tellers at different locations when needed.Possesses excellent communication skills including speaking clearly and concisely. Maintains a pleasant tone and demeanor at all times. Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships.Demonstrates exceptional teamwork and potentially mentor’s new employees.May serve as backup for Front Line Service Supervisor as needed.Cross-trained in some MSR areas to better assist our members.May be assigned other tasks by appropriate line supervision.Supervisory Responsibilities:There are no supervisory responsibilities with this position.QualificationsEducation and/or Experience:High school diploma or GED.At least 2+ year of member/customer service and cash handling experience.Completion of Teller Progression requirements for Teller Service Specialist.Excellent math skills.Required Skills and AttributesAuthentic people skills (outgoing, friendly, approachable)Member- and mission-focused, with a passion for innovation and community impactStrong relationship-building skillsExcellent written and verbal communicationActive listening and ability to interpret information effectivelyTeam player with a collaborative mindsetOrganized and detail-orientedAbility to multi-task and prioritize in a fast-paced environmentAdaptable and flexible to changing situationsStrong problem-solving and decision-making skillsHigh level of initiative, creativity, and follow-throughSelf-motivated and proactiveTechnical Skills:Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint)Experience with Symitar Episys Core Banking software or similar financial services systems (preferred)Familiarity with cash handling systems (e.g., teller cash recyclers, cash counters)Basic accounting and balancing software knowledgeAbility to use digital banking platforms (online and mobile banking tools)Experience with document imaging and scanning systemsKnowledge of CRM software for member/customer interactionsProficient in email and calendar management toolsBasic troubleshooting of office equipment (printers, scanners, vault systems)Awareness of security and fraud detection toolsPhysical Demands:May be required to stand, use hands, and reach with arms.May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.Must be able to lift to 25 lbs.Requires ability to communicate effectively in person, on the phone, and via digital channels.Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.