Teller-ASB

Associated Bank; Council Bluffs (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) and Pension plans

Paid time off to volunteer

Diversity-focused Colleague Resource‑G

Competitive salaries with professional

Employee stock purchase plan

Job summary

Associated Bank is hiring in Council Bluffs, IA for a customer service-oriented role focused on teller duties and relationship building. You will balance cash, handle deposits and payments, and advise customers on bank products. Training emphasizes compliance and accurate record-keeping.

Ideal candidates bring high school education, up to 2 years of experience in customer service, and strong computer skills. This on-site role includes benefits and opportunities for growth.

Qualifications

• Demonstrated customer service skills with a focus on accuracy and courtesy.
• Experience handling cash transactions and balancing tills.
• Basic computer skills for using banking systems and A/D tools.

Responsibilities

• Attract and retain customer relationships by greeting customers and delivering timely service.
• Balance cash daily and verify signatures and endorsements as required.
• Learn products and services to identify opportunities and refer customers to colleagues.
• Answer inquiries by phone and in person, upholding policies and excellent service.
• Support colleagues and maintain a professional office environment.
• Service ATM, safe deposit, vault, and night drop as assigned.

Skills

Customer service

Cash handling

Computer skills

Education

High School or equivalent

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

_ Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. _

• Attract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely service, which includes, but is not limited to, cashing checks, accepting deposits and withdrawals, handling loan and credit card payments, dispensing monetary instruments, within established guidelines to ensure an excellent customer experience at every point of contact.
• Balance and prove cash daily to maintain accurate transactions processed and record keeping. Identify payees and verify signatures and endorsements, remain up-to-date on all security procedures.
• Protect the Bank’s financial interests by complying with internal and external policies, procedures, and regulations.
• Learn the bank’s products and services to retain and enhance customer account relationships. Identify opportunities to resolve customer needs and refer the customer to Bank Colleagues who can help meet their needs. Share product and service promotions and new opportunities with our customers.
• Answer telephone inquiries and provide information in accordance with company policies, while delivering an exceptional customer experience.
• Support and service fellow colleagues within and outside of the banking office by adhering to the company’s vision and values.
• Perform office duties including maintaining office supplies and providing a professional, organized environment.
• Service the ATM machines, safe deposit area, vault and night drop, as assigned. In offices with Safe Deposit functions: monitor access to safe deposit boxes, maintain lease agreements, and answer any questions to ensure client satisfaction and safety.

Education

High School or equivalent combination of education and experience Required

Experience

Less than 2 years Demonstrated customer service, cash handling and computer skills.

Required

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence (“AI”) or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [e-mail] if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$17.00 - $22.96 per hour