Teller - 32 hours

Columbia Bank; Olympia (CA); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Competitive Incentive Plan

Professional Development programs

Career growth opportunities

Job summary

Columbia Bank is seeking a Teller to serve as the first point of contact for clients at our Olympia branch. You will perform teller transactions with accuracy and confidentiality, balance the cash drawer, and support daily branch operations onsite.

You will build client relationships, identify financial needs, and offer appropriate products and services while staying compliant with bank policies and procedures.

Qualifications

• Minimum High School Diploma or GED.
• At least 1 year of banking or customer service experience preferred.
• Bilingual abilities preferred.
• Ability to learn and comply with bank policies, procedures and systems.
• Excellent attention to detail in both written and verbal tasks.
• Strong relationship-building with clients and colleagues.

Responsibilities

• Handle teller transactions and cash handling accurately and confidentially.
• Balance cash drawer and support daily branch tasks.
• Mitigate risk through safekeeping of money and prompt transfer of funds.
• Engage clients, assess needs, and offer suitable bank products and services.
• Support branch referral goals by identifying opportunities for cross-selling.

Skills

Customer service

Bilingual (preferred)

Relationship building

Education

High School Diploma or GED

Job description

About the Role:

As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

• Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.

• Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc.

• Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.

• Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.

• Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes.

• Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.

• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

About You:

• High School Diploma or GED, required.

• 1 year of previous banking or customer service experience, preferred.

• Bilingual preferred.

• Ability to learn and comply with all Bank policies, procedures, and systems.

• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.

• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.

Be a part of a bank that invests in you!

• Competitive Incentive Plan: Earn rewards that match your efforts.

• Professional Development: Grow your skills with our tailored premier banker programs.

• Career Growth: Clear paths to achieve your professional goals.

The pay range for this role is $18.00 - $22.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s).

303 Union Avenue SE Olympia WA 98501

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].