Teller - 1st Street, Winter Haven

SouthState Bank, N.A.; Winter Haven (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

SouthState Bank, N.A. in Winter Haven, FL seeks a Teller to handle transactions, serve customers, and protect security standards in a friendly, efficient manner.

You will process deposits and withdrawals, balance cash daily, upsell basic services, and learn self-service tools while adhering to bank policies and regulatory requirements.

Strong communication, basic computer skills, and high school diploma required; prior cash handling or sales experience preferred.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.

Responsibilities

• Serves customers quickly, accurately and confidentially according to service standards.
• Identify customer needs and refer to expand relationships.
• Process transactions for savings, checking, and loans within limits.
• Balance transactions daily and maintain a neat work area.
• Follow bank policies and regulatory requirements including Reg CC and Bank Secrecy Act.

Skills

Cash handling

Sales

Customer service

Interpersonal skills

Computer skills

English proficiency

Education

High School diploma or equivalent

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Assess and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
• Performs the following teller duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • May assist in guiding and training new tellers.
  • May allow customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks within assigned limits.
  • Balances transactions daily.
  • May service/balance ATM.
  • May utilize the branch capture system.
  • Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.

TELLER 1 FUNCTIONS

• 18 months or less experience
• Other duties as assigned

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation
• Teller Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required to come to meetings or training as needed.

Work Location: 1101 First Street South Winter Haven, Florida 33880

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