Teller

Triumph Financial; Tribune Township (KS); On-site; USD 32,000 - 44,000; Full time

Job summary

Triumph Financial is seeking a Client Services Associate in Tribune Township, KS to deliver prompt, accurate financial transactions and build strong customer relationships. You will profile customers, offer tailored bank products, and ensure each interaction exceeds expectations while supporting cross-sell opportunities and branch goals.

The role emphasizes exceptional service, accuracy, and compliance with policies, with opportunities to contribute to community initiatives and branch success.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Previous experience in banking or teller roles is a plus.

Responsibilities

• Profile new and existing customers and suggest tailored banking products and services.
• Provide exceptional customer service and exceed expectations.
• Open new accounts with accurate documentation.
• Assist with stop payments and debit card orders.
• Resolve customer issues promptly and professionally.
• Refer customers to relevant bank departments to meet their needs.
• Protect customer information and comply with regulations.
• Process transactions and maintain accurate records.
• Support branch goals and community involvement.

Skills

Customer service

Cross-selling

Sales experience

Education

High School Diploma or GED

Job description

Summary

Are you a customer‑focused professional with a passion for facilitating accurate financial transactions and building strong relationships? As a Client Services Associate, you'll be at the forefront of our commitment to exceptional customer service. You'll not only provide prompt and accurate financial transactions but also contribute to the development and retention of customer relationships by profiling new and existing customers, offering insightful advice on bank products and services, and ensuring each customer interaction exceeds expectations. By doing so, you'll play a key role in fostering customer loyalty and identifying valuable cross‑selling opportunities. If you're eager to take initiative, contribute to our retail branch goals, and make a meaningful impact, we invite you to become a part of our team.

Job Description

The Client Services Associate is responsible for providing prompt and accurate financial transactions in accordance with the Bank's policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross‑sell opportunities with professionalism and enthusiasm.

Team Culture

At Triumph Financial, we are a values‑driven financial service company focused on creating value by helping our team members thrive, our customers succeed, and our communities prosper. When we do this, we're "Helping People Triumph."

Treating people fairly, handling conflict with grace, and speaking the truth with humility are actions born of our convictions. Correct, consistent daily action shapes our culture, and we work at this diligently.

How You'll Spend Your Time

• Profile new and existing customers, suggesting tailored products/services.
• Provide exceptional customer service, exceeding expectations.
• Open new accounts, ensuring accuracy and timely documentation.
• Assist with Stop Payments, Debit Card Orders, and more.
• Take initiative to resolve customer issues and provide prompt feedback.
• Help maintain customer goodwill and contribute to branch goals.
• Professionally refer customers to various bank departments.
• Safeguard customer info, adhere to regulations, and maintain security.
• Process transactions while maintaining accurate records.
• Contribute to local community and bank‑sponsored events.

Education & Experience Requirements

The ideal candidate should have a high school diploma or GED, be at least 18 years old, and preferably possess six to twelve months of bank teller experience. Additional desired qualities include customer service, sales, or cross‑selling experience.

Equal Employment Opportunity

Triumph Financial, Inc. and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.