Teller

KeyCorp; Town of Guilderland (NY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

KeyBank is seeking a friendly Teller in the Town of Guilderland area to greet clients, perform account transactions, and provide exceptional service in person. You will listen for financial needs, refer customers to a Banker, and support daily branch operations with accuracy and integrity.

Applicants should have a High School Diploma or GED, and experience in cash handling and client service. The role is branch-based with incentive and base pay in a competitive hourly range.

Qualifications

• High School Diploma, GED, or equivalent business experience required.
• Experience in a client service role is required.
• Experience with cash handling is required.
• Proficiency with Windows-based PCs and calculator.

Responsibilities

• Provide in-person teller services accurately and efficiently.
• Identify and resolve client servicing issues, escalating as needed.
• Listen for financial wellness opportunities and refer to a Banker.
• Assist clients in achieving financial goals using wellness tools.
• Balance cash drawer and follow cash handling procedures.
• Attend morning huddles and end-of-day debriefs.

Skills

Cash handling

Client service

Sales

Financial wellness

Team collaboration

Education

High School Diploma

GED

Tools

Windows PC

Calculator

Job description

Location

2050 Western Avenue - Guilderland, New York 12084

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions

Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.

• Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.
• Proactively work to identify and resolve client servicing issues, escalating as needed.
• Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.
• Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Attend and participate in in-person morning huddles and end of day debriefs.
• Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
• Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
• Work on Saturdays as directed by management.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• High School Diploma , GED, or equivalent business experience (required)

Work Experience

• Experience in a client service role (required)
• Experienced in cash handling (required)
• General understanding of PC with Windows based applications and calculator (required)

Licenses and Certifications

• Notary License (preferred)

Skills

• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgement with clients and transactions. Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking). Strong work ethic and high level of integrity. Excellent time management skills. This skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly. Educating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services. Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift Ensuring accuracy in transactions and maintaining organized records Ability to identify and resolve client servicing issues efficiently Understanding and following banking regulations and security procedures Skills in identifying financial needs and promoting relevant banking products and services Awareness of techniques to detect and prevent fraudulent activities Collaborating effectively with teammates to ensure smooth operations

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Driving Requirements

Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

Branch

COMPENSATION AND BENEFITS

• This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date

11/20/2026

Equal Opportunity

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

Company Culture

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.