Teller

M&T Bank Corporation; Stratford (CT); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Volunteer time off

Job summary

M&T Bank Corporation is seeking a customer-focused associate in Stratford, CT to deliver exceptional service at the branch. You will manage customer interactions, process transactions, and support branch operations with accuracy and empathy.

Role emphasizes digital engagement, lobby presence, and adherence to compliance standards while promoting the bank's brand and delivering solutions to customers.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to provide exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred)

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs and offering applicable banking options.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Own escalated account service issues and log complaints in the system.
• Assist with branch operations such as cash ordering, vault, ATM, and wire transfers.
• Perform AML/KYC activities and comply with regulatory standards.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Prioritization

Internet proficiency

Bilingual (preferred)

Education

High school diploma or GED

Job description

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities

Not Applicable

Education and Experience Required

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

• Proven verbal communication skills


• Proven interpersonal skills


• Proven ability to demonstrated exceptional customer service


• Well-organized


• Proven time management skills


• Proven prioritization skills


• Proficient with internet user-level technology

Education and Experience Preferred

• Bilingual based on branch needs

Physical Requirements

• Ability to stand for long periods of time


• Prolonged use of hands and fingers


• Ability to lift light to heavy objects weighing 5lbs - 30 lbs


• Ability to read fine print


• Ability to interact with customers in an open face to face work environment

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $31.98 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Stratford, Connecticut, United States of America

Company Overview

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has striven to take an active role in our communities and build long‑lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution.

Benefits

• competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year

Core Values

• integrity


• ownership


• collaboration


• curiosity


• candor

View M&T's Human Capital Report to learn more.

EEO

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.