Teller

Beacon-Bank; Stonington (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Beacon Bank in Pawcatuck, CT is seeking a friendly Teller to serve as the main point of contact for customers, handling deposits, withdrawals, check cashing, and other transactions accurately while delivering an exemplary banking experience.

You will build relationships, promote Beacon Bank’s products and services, support digital banking engagement, and ensure compliance with bank policies and regulatory requirements.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment and decision-making abilities.
• Basic computer skills; familiarity with Word, Excel, Outlook.
• Prompt and reliable attendance; Saturday availability.
• Willing to travel to nearby offices as required.

Responsibilities

• Provide outstanding customer service at all contact points.
• Process financial transactions such as deposits and withdrawals.
• Balance cash drawer daily and maintain accuracy.
• Assist customers with digital banking services.
• Support branch initiatives and community involvement.
• Adhere to bank policies, security, and regulatory requirements.

Skills

Customer service

Communication skills

Listening and judgment

Interpersonal skills

Adaptability

Teamwork

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Pawcatuck, CT

Purpose/Objective:

The Teller position serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships, promote Beacon Bank’s products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.

Key Accountabilities:

Customer Relationship Management

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.
• Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners.
• Meet or exceed individual teller incentive goals and contribute to overall branch goals.
• Actively participate in all branch initiatives.

Transaction Processing & Operations

• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.

Branch Operations & Compliance

• Follow all bank policies and procedures, including the security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Education:

• High school diploma or equivalent required.

Experience:

• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision‑making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Skills & Knowledge:

• Strong interpersonal skills.
• Enthusiastic, goal‑oriented, and customer‑focused.
• Ability to be flexible in a fast‑paced environment.
• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us [e-mail] .

We endeavor to make this site accessible to any and all users.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail] .

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