Teller

First Commonwealth Bank; State College (Centre County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sales incentives

Job summary

First Commonwealth Bank is seeking a Teller to live our Mission of improving the financial lives of neighbors and their businesses. You will engage customers to assess needs, build relationships, and deliver on our Customer Service Promise in daily operations at the Financial Solutions Center.

As a Teller, you are eligible for quarterly sales and service incentives and will work with your Manager on Pathways progression and personal development, while solving problems for personal and business

Qualifications

• High school diploma or equivalent.
• Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding goals, delivering quality client service and adhering to operational expectations.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• A valid driver’s license and ability/willingness to travel regionally.

Responsibilities

• Champion Operations and Compliance – protect privacy and security of customers; process daily transactions and monitor for fraud; follow cash handling, teller differences and dual control guidelines; maintain cash limits in drawer, vault and total FSC limits; mitigate risk by adhering to policies and procedures.
• Grow Consumer Relationships – engage in productive conversations on inbound calls and at the drive thru; inform customers about products and promotions; ask for referrals and advocate Refer-A-Friend program; uncover additional needs based sales opportunities.
• Deepen Consumer Relationships – conduct service-related outbound calls and achieve call goals; identify partner referrals; obtain unsecured lending certification to uncover lending opportunities.
• Personal Development – take ownership of development; progress toward Pathways; learn BUILD and BUILD 2.0; become a subject matter expert on digital products; stay informed with Need2Know and First2Know; complete trainings on time.
• Customer Experience – live our Mission and Core Values; champion Customer Service Promise; increase sales effectiveness through BUILD; ensure issue resolution; be the single contact for problems; adhere to the 'One to say YES, two to say NO' rule; maintain high conduct and account integrity.

Skills

Excellent communication

Relationship building

Solutions-based sales

Customer service

Professionalism

Tech savvy

Education

High school diploma or equivalent

Job description

As a Teller at First Commonwealth, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers’ business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Teller, you can change people’s lives.

As a Teller you are eligible for quarterly sales & service incentives.

What Great Looks Like in this Role_________________________________

As an Teller, your days will be divided into 5 essential job functions:

• Champion Operations and Compliance – 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:
• Protect the privacy and the security of our customers
• Process daily transactions and be alert to fraud
• Follow proper cash handling, teller differences and dual control guidelines
• Always maintain proper cash limits including drawer, vault and total FSC limits
• Mitigate risk by adhering to FCB policies, procedures and processes
• Ask questions and seek guidance
• Grow Consumer Relationships – 5% of your time will be spent establishing and growing consumer relationships through the following activities:
• Engage in productive conversations on inbound calls and at the drive thru
• Utilize marketing campaigns to inform customers about our products and promotions
• Ask for referrals and advocate for the Refer-A-Friend program
• Partner with your team to uncover additional needs based sales opportunities
• Deepen Consumer Relationships – 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:
• Conduct service related outbound calls and achieve assigned call goal
• Identify partner referrals by asking purposeful questions
• Obtain unsecured lending certification to uncover non-real estate secured lending opportunities
• Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:
• Take ownership of your own development
• Progress toward completion of Pathways
• Learn BUILD and BUILD 2.0, our sales conversation framework
• Become a subject matter expert on our digital products
• Stay informed with Need2Know and First2Know
• Complete all required trainings in a timely manner
• Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:
• Live our Mission and Core Values
• Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
• Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
• Promptly follow-through and ensure you are the single contact for problem resolution
• Follow the “One to say YES, two to say NO” rule
• Maintain the highest standard of conduct and account integrity for yourself and your team

Bona Fide Occupational Qualifications___________________________

• A high school diploma or equivalent.
• Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• A valid driver’s license and ability/willingness to travel regionally.