Teller

Ameris-Bank-1; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

Disability Coverage

Paid Sick and Vacation Leave

11 Holidays

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Ameris Bank in Savannah, GA seeks a customer-focused Teller to provide prompt and professional service while handling transactions accurately and balancing daily cash.

You will identify customer needs, cross-sell products, and support team members; advanced teller duties and research cash discrepancies may be required. A high school diploma or GED is required; banking experience is a plus.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service experience preferred.
• Cash handling or sales experience preferred.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.

Responsibilities

• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies.
• Balance daily cash totals and verify cash amounts.
• Identify customer needs, cross-sell and up-sell opportunities, and make referrals within the branch.
• Support team members and provide backup as needed; mentor others as applicable.

Skills

Customer service

Cash handling

Sales

Communication skills

PC proficiency

Education

High school diploma or GED

Bachelor’s degree preferred or equivalent education

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.Responsible for providing prompt and efficient customer service, operating the teller drawer, and accurately processing transactions. Responsible for identifying customer needs, cross-sell and up-sell opportunities, and making referrals within the branch. Provide assistance to team members and perform complex, specialized transactions. Performs other projects and duties as assigned.Essential Functions, Duties, and Responsibilities:· Provide prompt, professional customer service to customers and prospective customers.· Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.· Work to understand the root causes of complex customer service issues and identify and implement resolutions.· Accountable for achievement of defined sales and service goals.· Maintain a working knowledge of banking products and promotions.· Responsible for performing accurate transactions, balancing each day, and verifying cash totals.· Scan daily proof work to the remote capture machine.· Identify customer needs, cross-sell and up-sell opportunities, and should make referrals within the branch.· Ensure adequacy of currency and coin supply.· Provide backup support to other branches as needed.· May provide assistance and training to other colleagues and serve as a mentor.· May perform all sales and service functions of the branch as needed.· Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.· Always act in the best interest of the customer when offering additional products and services.Required Knowledge, Skills and Competencies:· Ability to perform accurate transactions.· Successful completion of Teller training program and passing score on training post-test.· Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.· Strong written and verbal communication skills.· Intermediate PC proficiency.· Intermediate proficiency in Google Docs and Microsoft Office products.Industry and Work Experience:· 1 or more years of customer service experience.· Cash handling or sales experience preferred.Academic:· High school diploma or GED required.· Bachelor’s degree preferred or equivalent education and related training or experience required.Benefits Available to Employees:Ameris Bank provides a comprehensive employee benefit package to all eligible employees.Medical, Dental and Vision InsuranceAmeris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employmentLife Insurance provided at no additional cost to employeesAccidental Death & Dismemberment CoverageLong-Term Disability CoveragePaid Sick and Vacation Leave11 HolidaysVolunteer/Service DayEmployee Stock Purchase Plan401(k) Retirement PlanAmeris Bank matches 50% of your first 8% of contributions to the planFlexible Spending AccountsHealth Savings AccountHealth Reimbursement ArrangementSupplemental Life & Other Insurance PlansIdentity Theft ProtectionPet InsuranceLegal InsuranceEmployee Assistance ProgramEmployee Advocacy ProgramTickets at Work (Entertainment discounts for Ameris Bank Employees)AT&T Employee DiscountWellness Discounts for Medical Premiums and Other RewardsEmployee Referral IncentiveEducation AssistanceEmployee Resource GroupsBanking Advantages for Employees:In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.Free Interest CheckingFree Safe Deposit BoxFree Money Orders, Travelers’ Checks and Cashier ChecksDiscount on Mortgage Origination FeeFree Online Banking and Free Unlimited Online Bill PaymentEmployee Banking PerksDisclaimer:The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.