Teller

Croghan Colonial Bank; Norwalk (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Group Life Insurance

Disability Insurance

Paid Holidays

Community culture

Job summary

Croghan Colonial Bank in Norwalk, OH is seeking a Teller to provide exceptional customer service while processing a wide range of transactions in a busy banking center. This on-site, full-time role requires accuracy in cash handling and strict adherence to bank policies.

You will review transactions for proper ownership and signatures, handle deposits and payments, and use product knowledge to assist customers and refer them to partners when appropriate.

Qualifications

• High school diploma or equivalent.
• Prior banking experience is preferred, but not required.
• Good communication skills and ability to work with others.
• Ability to lift up to 60 pounds.
• Stand for long periods of time.
• Travel to assist at other banking centers as needed.

Responsibilities

• Process a wide variety of transactions accurately following bank policy.
• Verify transactions for proper ownership, signatures, and compliance.
• Handle deposits, withdrawals, loan and credit card payments in person, by phone, mail, or night depository.
• Provide cashier checks, U.S. Savings Bonds, and cash advances as requested.
• Assist customers with online services and card issues; refer to team members or partners as needed.
• Maintain organized work area and balance teller work.

Skills

Customer Service

Cash Handling

Teamwork

Stamina

Banking Software

Education

High School Diploma

Job description

Teller - Norwalk, OH (full-time, On-site)

Responsible for providing an exceptional, professional and courteous customer experience while processing a wide variety of transactions. Accurately processes transactions following established policies, procedures and compliance. Consistently utilizes knowledge of CCB products and services to actively identify customer solutions and opportunities to refer to other team members or business partners for outreach.

• Monday - Friday 8:15 a.m. - 5:00 p.m.
• Saturday Rotations 8:45 a.m. - 12:00 p.m. every other week (half day off throughout the week)
• Position shares time with Milan location as needed
• Professionally and accurately processes a wide variety of transactions in accordance with bank policy:
• Reviews transactions for proper ownership, authorized signatures, current POA’s, endorsements, availability of funds and no red flags present
• Only accepts checks for cashing that are within bank policy limits and utilizing “know your customer” for both the safety of the customer and the bank
• Performs accurate cash verifications on all deposits, withdrawals and exchanges
• Processes commercial and personal deposits, withdrawals, loan and credit card payments in person, over the phone, by mail or night depository
• Fulfills customer requests for cashiers checks, U.S. Savings Bonds, and cash advances on credit cards, etc.
• Gathers appropriate information to process the closure or payoff of all deposit and loan products
• Completes and follows up with customer requests including, COA, On-line/Telebanc enrollment, debit card issue or replacement, auto transfers, direct deposit requests, check orders, stop payments, etc.
• Utilizes product knowledge to identify and refer customer solutions.
• Maintains thorough knowledge of consumer and business products and services
• Fluent in all digital products
• Actively listens to customer needs and seeks opportunities to refer customers to other team members or business partners for outreach
• Engages in peer to peer coaching and assists peers as needed to ensure an exceptional customer experience.
• Responsible to complete, scan, and balance teller work as required at the banking center and keeps personal work area organized.
• Professionally handles customer complaints and seeks appropriate resolutions.
• Participates in staff meetings by asking questions, sharing best practices and success stories.
• Completes CTRs accurately.
• Performs vault duties as needed.
• Shares best practices gathered from other offices.
• Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function.
• Punctual and regular attendance is required.

Hours

• Monday - Friday 8:15 a.m. - 5:00 p.m.
• Saturday Rotations 8:45 a.m. - 12:00 p.m. every other week (half day off throughout the week)
• Position shares time with Milan location as needed

Essential Job Duties –

• Professionally and accurately processes a wide variety of transactions in accordance with bank policy:
• Reviews transactions for proper ownership, authorized signatures, current POA’s, endorsements, availability of funds and no red flags present
• Only accepts checks for cashing that are within bank policy limits and utilizing “know your customer” for both the safety of the customer and the bank
• Performs accurate cash verifications on all deposits, withdrawals and exchanges
• Processes commercial and personal deposits, withdrawals, loan and credit card payments in person, over the phone, by mail or night depository
• Fulfills customer requests for cashiers checks, U.S. Savings Bonds, and cash advances on credit cards, etc.
• Gathers appropriate information to process the closure or payoff of all deposit and loan products
• Completes and follows up with customer requests including, COA, On-line/Telebanc enrollment, debit card issue or replacement, auto transfers, direct deposit requests, check orders, stop payments, etc.
• Utilizes product knowledge to identify and refer customer solutions.
• Maintains thorough knowledge of consumer and business products and services
• Fluent in all digital products
• Actively listens to customer needs and seeks opportunities to refer customers to other team members or business partners for outreach
• Engages in peer to peer coaching and assists peers as needed to ensure an exceptional customer experience.
• Responsible to complete, scan, and balance teller work as required at the banking center and keeps personal work area organized.
• Professionally handles customer complaints and seeks appropriate resolutions.
• Participates in staff meetings by asking questions, sharing best practices and success stories.
• Completes CTRs accurately.
• Performs vault duties as needed.
• Shares best practices gathered from other offices.
• Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function.
• Punctual and regular attendance is required.

Requirements

• High school diploma or equivalent
• Prior banking experience is preferred, but not required
• Good communions skills, ability to work with others, computer skills
• Ability to lift up to 60 pounds
• Be able to stand for long periods of time
• Ability to travel to and assist at other banking centers as needed

What We Offer

• Fair, competitive salaries evaluated against benchmarked data on a normal basis
• Comprehensive benefits package including Medical, Dental, and Vision insurance
• 401(k) with a company match, safe harbor and profit-sharing
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Paid federal holidays following successful completion of introductory period
• A community-based, hometown culture
• A collaborative environment supportive to continual growth and development

Who We Are

Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, and Seneca Counties and beyond. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions!

Join Croghan Nation!

Work for us, and you will be working with us - an empowered group of individuals dedicated to the financial well-being of their customers.

Equal Opportunity and Affimative Action Employer, M/F/Disabled/Vet

Accepting applications until 9/23/2026