Teller

Columbia Bank; Newport (RI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Healthcare

401(k) match

Life Insurance

Disability Insurance

Tuition Assistance

Paid time off

Volunteer days

Holidays

Job summary

Columbia Bank in Newport, RI seeks a Teller to be the first point of contact for clients, delivering accurate, ethical banking transactions under Branch leadership.

You will handle deposits, withdrawals, transfers, and assist with product referrals while maintaining cash drawer integrity and upholding Breakthrough Client Service Standards. A high school diploma is required; 1 year banking or customer service is preferred; bilingual is a plus.

Qualifications

• High School Diploma or GED required.
• At least 1 year of banking or customer service experience preferred.
• Bilingual preferred.
• Ability to learn Bank policies and procedures.

Responsibilities

• Perform teller transactions and cash-handling functions for clients with accuracy and confidentiality (deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer).
• Maintain branch integrity by daily tasks such as ATM balancing, night drop deposits, balancing negotiable instruments, processing returned mail, and balancing credit card machines.
• Update lobby rate sheets and brochures; mitigate risk by safekeeping money and prompt transfer of funds.
• Interact with clients, anticipate needs, provide proactive solutions and problem resolutions per Breakthrough Client Service Standards.
• Deepen knowledge of Columbia Bank's products and services; discuss and uncover customers’ financial needs to identify and offer appropriate products.
• Support referrals for the branch by identifying basic bank products and referring customers to the appropriate business partner.

Skills

Cash handling

Customer service

Attention to detail

Bilingual preferred

Education

High School Diploma or GED

Job description

About the Role

As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations.

Responsibilities:

• Perform teller transactions and cash‑handling functions for clients with accuracy and confidentiality (e.g., deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer).
• Maintain integrity of the branch by performing daily tasks such as using double custody for ATM balancing, processing night drop deposits, balancing negotiable instruments, processing returned mail, and balancing credit card machines.
• Update lobby rate sheets and brochures and mitigate risk by ensuring safekeeping of money in the cash drawer and prompt accounting or transfer of funds.
• Interact with external and internal clients, anticipate needs, and provide proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Deepen knowledge of Columbia Bank's product and service offerings and stay current on changes; discuss and uncover customers’ financial needs to identify and offer appropriate products and services.
• Support referral goals for the branch by focusing on and identifying basic bank products and referring customers to the appropriate business partner.

About You

• High School Diploma or GED, required.
• At least 1 year of previous banking or customer service experience preferred.
• Bilingual preferred.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates the ability and willingness to build relationships with clients and other bank associates.

Compensation and Benefits

The pay range for this role is $18.00 - $22.00 per hour. The selected candidate’s pay rate will be determined by non‑discriminatory factors including job‑related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation; details will be provided during the recruitment process.

Benefits include comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k) retirement savings plan with employer match, employee assistance program, life and disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

EEO Statement

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.