Teller

Fulton Bank; Lancaster (Lancaster County); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical plans

401(k) with employer match

Paid time off

Job summary

Fulton Bank’s Willow Valley Financial Center in Lancaster, PA, seeks a full-time teller to provide exceptional customer service, process transactions, and promote bank products. Schedule aligns with branch hours, excluding Sundays, working around operation hours.

Responsibilities include accurate teller duties, referral opportunities, risk management, and using digital tools to assist customers. Requires high school diploma and 6–12 months in customer service with cash handling experience.

Qualifications

• High School Diploma or equivalent (Preferred).
• 6 to 12 months customer service experience (Required).
• 6 to 12 months cash handling experience (Preferred).

Responsibilities

• Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
• Accountable for the referral of products and services at the Financial Center. Recognize, demonstrate, and follow through on referral opportunities.
• Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met.
• Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Skills

Customer service

Cash handling

Education

High School Diploma or equivalent

6 to 12 Months Customer Service Experience

6 to 12 months cash handling experience

Job description

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity (approximately 40 hours per week ) based out of our Willow Valley financial center in Lancaster, PA. Must be available to be scheduled around branch operation hours (no Sundays).

Responsible for providing an exceptional Financial Center customer experience with passion and enthusiasm while facilitating customer transactions and the referral of bank products and services. Actively promote banking solutions to enhance a customer's service experience and achieve their financial goals. Assist with operational activities and responsibilities

• Assist clients with teller transactions accurately and in accordance with bank policy and procedure.


• Accountable for the referral of products and services at the Financial Center. Recognize, demonstrate, and follow through on referral opportunities. Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met.


• Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures. Use sound judgment to identify and mitigate loss.


• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Education

High School Diploma or equivalent. (Preferred)

6 To 12 Months Customer Service Experience. (Required)

6 to 12 months cash handling experience. (Preferred)

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

The hourly rate for this position is $17.25 - $24.23.

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.