Teller

First Horizon Bank; Jonesborough (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

First Horizon Bank in Jonesborough, TN, seeks a customer service teller to provide quality, accurate daily processing of financial transactions in a retail banking environment. You will serve as the first contact for clients, process deposits and withdrawals, and promote bank products to enhance client relationships.

Responsibilities include cash handling, balancing ATMs, night depository support, and maintaining compliance with bank policies and risk controls.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Responsibilities

• Handle a cash drawer and follow audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Process miscellaneous transactions such as bonds and money orders.
• Assist in daily balancing and processing of ATM entries.
• Assist with night and lobby depository deposits and dual control vault responsibilities.
• Stay informed of operational updates to ensure compliance with current guidelines.
• Deliver excellent client experiences and resolve client issues promptly.
• Identify cross selling opportunities and refer clients to appropriate teams.
• Promote bank products and services to enhance client relationships.
• Adhere to bank regulations, policies, risk management, and code of ethics.

Skills

Cash handling

Customer service

Sales/referrals

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

Location: On site at location listed in job posting.

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job-related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Microsoft Office Suite
• In addition, 10-key calculator; coin counter