Teller

First Commonwealth Bank; Johnstown (Cambria County); On-site; USD 30,000 - 42,000; Full time

Job summary

First Commonwealth Bank is seeking a Teller who focuses on protecting customer privacy, processing daily transactions, and delivering excellent service. You will engage customers to assess needs, promote financial solutions, and foster relationships while maintaining cash controls and security, with opportunities for sales incentives.

The role emphasizes building trust, following bank procedures, and developing product knowledge through Pathways progression and on-the-job training.

Qualifications

• High school diploma or equivalent required.
• Excellent communications skills and relationship-building ability essential.
• Solutions-based sales skills and professionalism required.
• Technological savviness with bank systems and common office tools expected.

Responsibilities

• Process daily transactions and protect customer privacy and security.
• Engage customers to assess needs and explain financial solutions.
• Build and deepen customer relationships through outbound conversations and referrals.
• Maintain accuracy in cash handling and adhere to cash limits and controls.
• Participate in training and development to progress along career pathways.

Skills

Excellent communications skills

Relationship-building

Solutions-based sales skills

Technologically savvy

Education

High school diploma or equivalent

Tools

Microsoft Office

Bank systems

Job description

As a Teller at First Commonwealth, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Teller, you can change people's lives. As a Teller you are eligible for quarterly sales & service incentives.

What Great Looks Like in this Role

• Champion Operations and Compliance - 80% of your time will be spent protecting the privacy and security of our customers.
  • Protect the privacy and the security of our customers
  • Process daily transactions and be alert to fraud
  • Follow proper cash handling, teller differences and dual control guidelines
  • Always maintain proper cash limits including drawer, vault and total FSC limits
  • Mitigate risk by adhering to FCB policies, procedures and processes
  • Ask questions and seek guidance
• Grow Consumer Relationships - 5% of your time will be spent establishing and growing consumer relationships through the following activities:
  • Engage in productive conversations on inbound calls and at the drive thru
  • Utilize marketing campaigns to inform customers about our products and promotions
  • Ask for referrals and advocate for the Refer-A-Friend program
  • Partner with your team to uncover additional needs based sales opportunities
• Deepen Consumer Relationships - 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:
  • Conduct service related outbound calls and achieve assigned call goal
  • Identify partner referrals by asking purposeful questions
  • Obtain unsecured lending certification to uncover non-real estate secured lending opportunities
• Personal Development - 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:
  • Take ownership of your own development
  • Progress toward completion of Pathways
  • Learn BUILD and BUILD 2.0, our sales conversation framework
  • Become a subject matter expert on our digital products
  • Stay informed with Need2Know and First2Know
  • Complete all required trainings in a timely manner
• Customer Experience - every day, every customer, every interaction you will always have the following at the top of your mind:
  • Live our Mission and Core Values
  • Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
  • Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
  • Promptly follow-through and ensure you are the single contact for problem resolution
  • Follow the "One to say YES, two to say NO" rule
  • Maintain the highest standard of conduct and account integrity for yourself and your team

Bona Fide Occupational Qualifications

1. A high school diploma or equivalent.
2. Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.
3. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
5. A valid driver's license and ability/willingness to travel regionally.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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