Teller

PNC Financial Services Group, Inc.; Jersey City (NJ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision coverage (HSA)

401(k) with PNC match

Life insurance

Disability (short/long-term)

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Jersey City, New Jersey, seeks a Full-Time Teller to deliver a first-class customer experience, process a variety of customer interactions, and educate clients on digital tools that improve financial wellbeing.

This in-office role supports daily branch operations, identifies opportunities to share PNC products, and builds loyalty through proactive service. The position offers a competitive base salary with incentive eligibility, a comprehensive benefits

Qualifications

• No university/college degree required; equal opportunity for candidates with military service or equivalent experience.
• Strong focus on customer service and adherence to policies while driving customer financial wellbeing.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Process a variety of customer interactions.
• Educate customers on alternatives and digital tools for financial transactions.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers to position PNC products and services.
• Support lobby engagement and maintain efficient branch operations.

Skills

Customer Service

Banking

Problem Solving

Effective Communications

Identifying Opportunities

Digital Awareness

Education

No Degree

Tools

N/A

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Full Time Teller within PNC's Metro Market and Commuter Region, you will be based in Jersey City, New Jersey. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Job Description

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Preferred Skills:
  • Accountability
  • Banking
  • Client Loyalty
  • Customer Experience (CX)
  • Customer Service
  • Identifying Opportunities
  • Leveraging Technology
  • Proactive Sales Competencies
  • Accuracy and Attention to Detail
  • Addressing Customer Needs
  • Banking Products
  • Digital Awareness
  • Effective Communications
  • Fraud Detection and Prevention
  • Managing Multiple Priorities
  • Matrix Management
  • Problem Solving
  • Understanding Customer Needs
  • Work Experience
• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• Prior experience is not required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

No Required Certification(s)

No Required License(s)

Pay Transparency

Base Salary: $36,000.00 - $60,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• robust wellness program with financial incentives

Paid Time Off

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Company Culture

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.