Teller

Connex Credit Union Inc; Hamden (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Connex Credit Union is hiring a front line Member Service Representative to process member transactions in branches and enhance financial well-being through referrals to Connex products.

The role requires strong communication and sales skills, confidentiality, and flexibility in shifts. You will balance cash, promote services, and maintain a professional branch environment while delivering excellent service to members.

Qualifications

• High school diploma required.
• No experience required.
• Strong communication and sales skills are essential.
• Proficiency in Microsoft Office suite.
• Ability to maintain confidentiality of member information.
• Ability to work collaboratively within the branch environment.
• Flexible about work hours and shifts to accommodate business and member needs.

Responsibilities

• Maintain a balanced cash drawer and assist with daily branch transactions.
• Provide product and service referrals to members to improve their financial life.
• Deliver superior customer service while following security and audit guidelines.
• Meet referral goals for Connex products and member credit report reviews.
• Project a professional image with a positive attitude and welcoming voice.
• Support a clean, efficient branch environment and teamwork.

Skills

Communication skills

Sales skills

Education

High school diploma

Tools

Microsoft Office

Job description

Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We’re a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.Benefits:Competitive compensation.Medical, Dental and Vision coverage.Paid time off.401K contributory plan with company match.The opportunity to become involved in community outreach.The primary function of the position is to serve as a front line member service representative in our branches. The position will facilitate all of our members with their daily transactions as well as look for opportunities to improve a member’s financial life utilizing Connex’s products and services. The position must consistently meet referral goals consisting of both Connex products and member credit report reviews. Member service representatives must be courteous, personable, and accurate while doing transactions for our members, whether it be face to face or via one of our Personal Teller Machines. In addition, the position is responsible for maintaining a professional and efficient branch, with responsibilities including but not limited to: following all security protocols, balancing personal cashboxes and fostering a positive work environment with fellow staff. Connex has a right to transfer you to other locations to perform the same or other duties, if Connex believes such a transfer is in its best interest. This transfer may be temporary or permanent and you will be notified in advance if that is to occur, except for temporary, emergency transfers to cover due to shortage or other problem.Essential Functions and Responsibilities:Maintains a balanced personal cash drawer and balanced vault in absence of Service CoordinatorMaintains an excellent knowledge of products and services in order to make proper recommendations and referrals to membersDelivers superior quality service while adhering to corporate, regulatory and audit guidelinesUtilizes problem solving skills and thinks independently to resolve member issuesMeets goals consistently and contributes to the fulfillment of all Connex Credit Union goals.Projects a professional and friendly image at all times including a positive attitude, composure and a clear, energetic and welcoming speaking voice.Qualifications and Requirements:High school diploma requiredNo experience requiredAbility to maintain confidentiality of member informationAbility to work collaboratively within the branch environmentStrong communication and sales skillsHigh degree of responsibility and integrityProficiency in Microsoft Office suiteContinued education through selected training coursesFlexible about work hours and shifts to accommodate business and member needs.