Teller

Community Trust Credit Union; Grayslake (IL); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Generous Paid Time Off

Health Time

Personal/Birthday Day

Bereavement Time

Tuition Reimbursement

Job summary

Community Trust Credit Union (CTCU) is seeking a part-time Teller for our Grayslake branch. Schedule typically 8:30am–5:30pm weekdays and 8:30am–1:30pm Saturdays, about 20–25 hours per week.

Candidates should have customer service and sales backgrounds and be available to work at other locations as needed. The Teller will handle deposits, withdrawals, loan payments, and other transactions while delivering friendly service and promoting CU products.

Qualifications

• Handle deposits, withdrawals, check cashing and loan payments accurately.
• Deliver outstanding member service and promote credit union products and services.
• Balance cash drawer and daily transactions; navigate PC in a Windows-based system.

Responsibilities

• Process in-person financial transactions for members and foster relationships to increase wallet share.
• Promote and recommend credit union products and services to members.
• Assist with safe deposit box access and check orders; resolve member inquiries.

Skills

Customer service

Sales experience

Communication

Bilingual Spanish/English

Education

High school diploma or GED

Tools

Windows OS

Job description

Are you looking for an amazing sales and customer service job with daytime hours, paid holidays and terrific benefits?

Some of our fabulous benefits include paid time off, flexible schedule, retirement plan and tuition reimbursement. And, to top it off, CTCU is a great place to work!

Join the CTCU team! Community Trust Credit Union (CTCU) is looking for a part-time Teller with customer service and sales backgrounds to work at our Grayslake branch. We are looking for an individual, just like you to be available Monday through Friday from 8:30am to 5:30pm and 8:30am to 1:30pm on Saturdays. Our part-time employees usually work about 20 to 25 hours per week. To help us provide the amazing service our members expect, we also require our employees to be available to work at either of our other locations, including Gurnee, Grayslake Lake Villa or Grand Hunt Center.

Teller Qualifications and Experience:

The Teller is responsible for helping members with their in-person financial transactions, including handling cash and other negotiable instruments, while delivering service that aligns with credit union standards. Manage the sales and service of all credit union products and services, with an emphasis on fostering relationships, enhancing member loyalty, and increasing wallet share.

Basic Expectations for Teller:

• Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments. Issue money orders, redeem savings bonds, and process wire transfer requests. Transfer funds between member accounts as instructed, ensuring adherence to credit union service standards. Balance cash drawer, negotiables, and daily transactions.
• Deliver outstanding member service by addressing inquiries, resolving issues, and assisting with financial needs. This includes, but is not limited to, assisting with safe deposit box access, and processing check orders and stop payments. Balance cash drawer, negotiables and daily transactions.
• Promote and recommend credit union products and services to members.

Some of the things we look for in a Tellerare:

• Able to communicate effectively via multiple channels (for example, in person, phone, written via email/chat, and video). Bilingual in Spanish and English is a great plus!
• Ability to provide top notch service with every member interaction, including the ability to communicate promotions effectively.
• Previous sales experience and proven success in this environment.
• One to twelve months of similar or related experience.
• A high school education or GED.
• Ability to navigate/operate a PC in a Windows based system with ease.

Compensation & Benefit<>s:

Budgeted starting hourly rate: $16.50/hour. This position is eligible for a sales-based incentive.

This role is eligible for the following benefits:

• Generous Paid Time Off
• Health Time
• Personal/Birthday Day each year - eligible after first year of employment
• Bereavement Time
• Tuition Reimbursement - eligible after one full year of employment

Retirement Savings:

• 401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
• Matching Contributions after 1000 hours of service, 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
• Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor, you must be 21 years of age, have 12 months of service and work at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually.

Equal Opportunity Employer:

Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge), criminal or arrest history (unless job-related), crime victim status, or any other protected characteristic in recruitment, selection, training, promotion, termination, or any other terms and conditions of employment.

At CTCU, we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in our employment practices, services, programs, and activities. If you require reasonable accommodation to participate in the job application or interview process, please contact our Human Resources team at [e-mail].

As part of our hiring process, Community Trust Credit Union (CTCU) requires a background check to ensure the safety and security of our employees, members, and operations. By submitting this application, you consent to a comprehensive background check, which may include, but is not limited to, criminal history, employment verification, credit history, bondability, education verification, and reference checks. Any information obtained through the background check will be considered in relation to the job requirements and in accordance with applicable laws. CTCU is an Equal Opportunity Employer and will not discriminate against applicants based on the results of the background check unless it is job-related or prohibited by law.