Teller

PNC; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

401(k) with PNC match

Educational assistance

Maternity and parental leave

Job summary

PNC Financial Services Group, Inc. is seeking a Full Time Teller for its Retail Branch Banking organization located in Fort Worth, TX. This role offers the opportunity to engage with customers and improve their financial wellbeing through various banking services.

The ideal candidate will be customer-focused and thrive in a collaborative work environment. The position requires a high school diploma and provides numerous benefits, including medical coverage, retirement plans, and educational assistance.

Qualifications

• Strong customer service skills with a focus on customer loyalty.
• Ability to manage multiple priorities while maintaining accuracy.
• Familiarity with banking products and services.

Responsibilities

• Deliver unique customer experiences to improve financial wellbeing.
• Process a variety of customer interactions efficiently.
• Educate customers on financial alternatives and opportunities.

Skills

Customer Service

Attention to Detail

Problem Solving

Sales Competencies

Digital Awareness

Education

High school diploma or equivalent

Job description

Position Overview

As a Full Time Teller within PNC's Retail Branch Banking organization, you will be based in Fort Worth, TX at the West Rosedale branch. Bilingual in Spanish preferred. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. It is a full‑time position.

Job Description

• Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Process a variety of customer interactions.
• Educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during the customer interaction and refer as appropriate.
• Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to solve customer's problems.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Expectations

• Customer focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing risk: Assess and effectively manage all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies.
• Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
• High school diploma, GED, or equivalent educational credentials. Prior experience is not required. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Benefits

• Medical/prescription drug coverage with a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account; backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless required by law; between 15 to 25 vacation days each year, depending on career level and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact [e-mail]. Include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.