Teller

M&T Bank Corporation; City of Albany (NY); On-site; USD 25,000 - 75,101,000; Full time

Job summary

M&T Bank Corporation in Albany, NY seeks a branch-based customer service professional to deliver transactional support, lobby management, and digital engagement that enhances the customer experience.

You will handle cash transactions, balance duties, and assist with account services while adhering to Bank Policy and regulatory requirements. The role emphasizes empathy and teamwork within a community-focused bank that values belonging and compliant operations.

Qualifications

• High school diploma or GED with 6 months customer service or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized and able to manage time.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions addressing customer needs.
• Educate customers via shoulder-to-shoulder digital demonstrations and promote self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Own escalated account service issues through resolution and log complaints.
• Transition sales opportunities and connect customers to banking partners.
• Handle branch operations such as cash ordering, vault, ATM, and wire transfers.
• Process customer/account maintenance accurately.
• Perform AML/KYC related activities and adhere to compliance controls.
• Support the bank's governance and audit requirements and contribute to a safe work environment.

Skills

Customer Service

Cash Handling

Data Entry

Verbal Communication

Interpersonal Skills

Time Management

Prioritization

Digital Literacy

Education

High School Diploma or GED

Job description

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.


• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.


• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.


• Accurately balance and process customer transactions efficiently following Bank Policy.


• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.


• Transition identified sales opportunity and provide introduction to appropriate banking partner.


• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).


• Process customer/account maintenance accurately.


• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.


• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.


• Promote an environment that supports belonging and reflects the M&T Bank brand.


• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.


• Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial / Supervisory Responsibilities

Not Applicable

Education and Experience Required

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience


• Proven verbal communication skills


• Proven interpersonal skills


• Proven ability to demonstrated exceptional customer service


• Well-organized


• Proven time management skills


• Proven prioritization skills


• Proficient with internet user-level technology

Education and Experience Preferred

• Bilingual based on branch needs

Physical Requirements

• Ability to stand for long periods of time


• Prolonged use of hands and fingers


• Ability to lift light to heavy objects weighing 5lbs – 30 lbs.


• Ability to read fine print


• Ability to interact with customers in an open face to face work environment

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Albany, New York, United States of America

Corporate Info

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Drug-Free Workplace

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.