Teller

Glacier Ban; Boise (ID); On-site; USD 21,000 - 28,000; Part time

Job summary

Mountain West Bank in Boise is seeking a part-time Bank Teller to rove between Boise area market branches as dictated by the Area Manager. The role supports delivering exceptional customer experiences and offers training, benefits and growth opportunities.

Candidates must be available Monday through Friday 8:15 am to 6:15 pm and Saturdays 9:00 am to 1:00 pm, totaling 25 hours per week. Rate of pay depends on experience.

Qualifications

• High school diploma or equivalent.
• 6 months of prior customer service experience.
• Excellent communication and interpersonal skills.
• Excellent technology acuity & computer systems knowledge.
• Ability to efficiently use multiple computer programs and systems simultaneously.

Responsibilities

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process savings withdrawals. Cash checks: verify endorsement, receive proper identification, and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds and sell American Express Travelers Checks (single & multiple signer).
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily, including periodic batching of cashed checks.
• Process cash advances, redeem U.S. Savings Bonds.
• Maintain appropriate currency logs.
• Follow all bank policies and procedures.
• Perform other transactions as needed in accordance with policy and procedures.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Skills

Customer service

Communication

Technology proficiency

Multitasking

Education

High School Diploma or equivalent

Tools

Jack Henry

Job description

About The Role

Love Where You Work!

At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our robust training programs. We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community.

Love Where You Live!

We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so. Do you have a desire to make your city a better place to live? We just might be able to help you do it.

A Strong Foundation

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d’Alene, Wallace, Post Falls, Hayden, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states: Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America’s Best Banks, America’s Best-In-State-Companies (top holding company), one of America’s Best Employers By State, one of America’s Most Trusted Companies and one of the World’s Best Banks, according to Forbes Best Banks lists.

Ready to LOVE WHERE YOU WORK?

Mountain West Bank is seeking a part-time Bank Teller for our Boise branch locations. This position will rove between Boise area market branches as dictated by the Area Manager.

As a Teller, you will support Mountain West Bank’s mission to deliver exceptional customer experiences. This role offers comprehensive training, competitive benefits and growth opportunities, as well as the opportunity to make a difference with every customer interaction. This position is designed for individuals who embody a customer-first mindset with genuine enthusiasm. We are seeking applicants who demonstrate clear communication, provide top-notch customer service skills and have impeccable manners. This position will trained then placed in one of our Coeur d' Alene, Post Falls or Hayden branches. Consistent and predictable attendance is an essential function of this position. This position reports to the Customer Service Manager. Career growth includes roles such as a Personal Banker, Customer Service Manager, Branch Manager and many more!

This is a part-time, hourly position. Candidates must be available Monday through Friday between the hours of 8:15 am to 6:15 pm and Saturday's from 9;00 - 1:00, for a total of 25 hours a week. Rate of pay depends on experience.

DUTIES AND RESPONSIBILITIES:

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process savings withdrawals. Cash checks: verify endorsement, receive proper identification, and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds and sell American Express Travelers Checks (single & multiple signer).
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily, including periodic batching of cashed checks.
• Process cash advances, redeem U.S. Savings Bonds.
• Maintain appropriate currency logs.
• Follow all bank policies and procedures.
• Perform other transactions as needed in accordance with policy and procedures.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

About You

POSITION REQUIREMENT/QUALIFICATIONS:

• High school diploma or equivalent.
• 6 months of prior customer service experience.
• Excellent communication and interpersonal skills.
• Excellent technology acuity & computer systems knowledge.
• Ability to efficiently use multiple computer programs and systems simultaneously.

PREFERRED KNOWLEDGE, SKILL, ABILITY:

• Jack Henry experience
• 6 months of prior cash handling experience

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: stand; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: sit; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term