Teller

Diamond Federal Credit Union; Birdsboro (Berks County); On-site; USD 30,000 - 36,000; Full time

Job summary

Diamond Federal Credit Union is seeking full-time Tellers to deliver an All-Star member experience in Berks County, PA. Tellers handle transactions, maintain accuracy, and look for opportunities to assist members with their financial goals.

No weekend hours are mentioned; the role emphasizes community service and a strong, friendly presence in local branches. The position may require travel between branches to cover coverage as needed.

Qualifications

• One year of cash handling/customer service experience.
• High school diploma or equivalent.
• Demonstrated dedication to positive, member-focused service.
• Strong interpersonal and communication skills.

Responsibilities

• Process daily member transactions promptly and accurately.
• Balance teller drawer.
• Provide exceptional service and help members reach financial goals.
• Support branch development initiatives and meet goals.
• Resolve member questions and complaints regarding accounts.

Skills

Customer service

Cash handling

Interpersonal communication

Time management

Education

High school diploma

Job description

Description

NO SATURDAY HOURS

Are you stuck in your mundane Job with no growth opportunity? Are you looking to blend hard work and FUN?

Diamond’s culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 11 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Diamond Credit Union is looking for full-time Tellers who deliver an "All-Star" member experience to our friends and neighbors in the community. Our Tellers don't just work for a financial institution; they help make a difference in the community.

All-Stars are team members who get recognized by our members for going above and beyond for them. All-Star Tellers are employees who make our members feel their experience was exceptional. Our Tellers are employees who believe in doing more for our members and more for our community.

Position Summary:

Teller efficiently handles members’ financial transactions while providing exceptional service and identifying opportunities where Diamond can assist members in achieving their financial goals.

Supervisory Responsibilities:

No direct reports.

Work Location:

• Assigned Branch location.
• Ability to travel between branch locations when needed.

Essential Functions:

• Process daily member transactions in a prompt, accurate and efficient manner; these transactions include withdrawals and deposits, check cashing, transfers, advances of Credit Card and Line of Credit products, and redemption of saving bonds.
• Responsible for the operation and balancing of a teller drawer.
• Demonstrate an excellence in service; the ability to meet and exceed members’ expectations, as well as providing the ‘wow’ member experience.
• Support branch development initiatives, execute assigned branch development tactics and meet individual goals.
• Effectively handle and resolve member complaints, conflicts, questions, and general inquiries pertaining to their account.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focused service.
• Actively supports Diamond’s Commitment to Excellence.
• Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
• Demonstrates strong organizational skills, excellent attention to detail, and effective time management skills.
• Good technical skills and ability to work with multiple systems.
• Ability to be available at 8:30am M-F.
• Available to work until 5:15pm M-W, and on a rotation basis 7:15pm Th, 6:15pm Fri.
• Available to work at available at 7:15am M-F, if working at the Tower Branch.

Education / Experience:

• High school diploma or equivalent.
• One year of cash handling/customer service experience.

Diamond Federal Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.