Teller

Columbia Bank; Arroyo Grande (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive incentive plan

Professional development programs

Career growth opportunities

Job summary

Columbia Bank is seeking a Teller to serve as the first point of contact for clients, handling deposits, withdrawals, and various transactions with accuracy and confidentiality. You will support branch operations, balance cash drawers, and ensure compliance with bank procedures.

You will engage clients to uncover financial needs, offer suitable products, and contribute to referral goals. This onsite role at Arroyo Grande emphasizes service excellence and professional development.

Qualifications

• High School Diploma or GED required.
• 2 years banking or customer service experience preferred.
• Bilingual preferred.

Responsibilities

• Performs teller transactions and cash handling with accuracy and confidentiality.
• Maintains branch tasks to ensure integrity (ATM balancing, night drop deposits, etc.).
• Mitigates risk by safekeeping money and prompt fund transfers.
• Interacts with clients to identify needs and offer products/services.
• Stays updated on Columbia Bank products and services.
• Discusses financial needs and refers to appropriate partners.

Skills

Customer service

Attention to detail

Relationship building

Bilingual (preferred)

Education

High School Diploma or GED

Job description

About the Role:

As the first point of contact for most clients, Tellers play a key role in delivering on the bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller role’s primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

• Performs teller transactions and cash handling functions for clients with accuracy and confidentiality at all times. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.
• Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc.
• Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions in alignment with the bank’s Breakthrough Client Service Standards.
• Continuously deepens knowledge of Columbia Bank’s product and service offerings and stays current on changes.
• Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

About You:

• High School Diploma or GED, required.
• 2 years of previous banking or customer service experience, preferred.
• Bilingual preferred.
• Displays ability to learn and develop skills to identify proactive relationship building opportunities. (such as outbound telephone calls to clients.)
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.

Be a part of a bank that invests in you!

• Competitive Incentive Plan: Earn rewards that match your efforts.
• Professional Development: Grow your skills with our tailored premier banker programs.
• Career Growth: Clear paths to achieve your professional goals

The pay range for this role is $18 - $21.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s).

1530 East Grand Ave Arroyo Grande CA 93420

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].