Teller

Columbia Bank; Ann Arbor (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)–retirement savings plan with an

Employee assistance program

Life insurance

Disability insurance

Tuition assistance

Job summary

Columbia Bank seeks a Teller to be the first point of contact for clients, handling transactions accurately and confidentially while promoting the bank's products and services. You will work under guidance from the Branch Manager to ensure compliance with procedures and regulations.

The role emphasizes building client relationships, processing daily tasks accurately, and contributing to a strong branch team culture. Onsite work and a competitive benefits package are offered.

Qualifications

• High School Diploma or GED required.
• 1 year of previous banking or customer service experience preferred.
• Bilingual preferred.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.

Responsibilities

• Handle deposits, withdrawals, cash advances, payments, transfers, check cashing, and other teller transactions accurately.
• Balance cash drawer and process night drops, negotiable instruments, and related tasks.
• Interact with clients to identify financial needs and refer to appropriate bank products and services.

Skills

Attention to detail

Customer service orientation

Bilingual (preferred)

Education

High School Diploma or GED

Job description

About the Role

About the Role: As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services. Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc. Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc. Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes. Discuss and uncover customer’s financial needs to identify and offer appropriate products and services. Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

About You

High School Diploma or GED, required. 1 year of previous banking or customer service experience, preferred. Bilingual preferred. Ability to learn and comply with all Bank policies, procedures, and systems. Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions. Consistently demonstrates ability and willingness to build relationships with clients and other bank associates. Be a part of a bank that invests in you!

Competitive Incentive Plan: Earn rewards that match your efforts.

Professional Development: Grow your skills with our tailored premier banker programs.

Career Growth: Clear paths to achieve your professional goals.

The pay range for this role is $18.00 - $22.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s). 624 SW Fourth Street Madras OR 97741

Our Benefits

• We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
• a 401(k)-retirement savings plan with employer match for qualifying associate contributions
• an employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation, sick days, volunteer days, and holidays
• Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

Accessibility

If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

About Our Culture

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West's premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive. Our culture is built on Do RIGHT, which means:

• Relationships: We create authentic connections with customers, colleagues, and communities.
• Impact: Every role here makes a meaningful difference in people’s lives and local economies.
• Growth: We invest in your success with career development, mentorship, and learning opportunities.
• Heart: We care deeply about doing what’s best for our customers and each other.
• Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.

Ready to Do RIGHT for your career, your community, and your future?

Explore opportunities and join Columbia Bank today.