Teller

Greater Iowa Credit Union; Ames, Northern (IA, KY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental, Vision Plans

401k plan

Employee discounts

Job summary

Greater Iowa Credit Union in Ames, IA is seeking a Teller to assist members with financial transactions, including deposits, withdrawals and loan payments. Cross-sell opportunities and service guidance are part of the role.

The position requires a high school diploma or GED, strong math and cash-handling skills, and excellent customer service. Typical hours align with a retail banking schedule in an office environment.

Qualifications

• High school diploma or GED required.
• Ten key calculator by touch and accurate cash handling.
• Strong customer service and communication skills.
• Detail oriented with focus on accuracy in daily cash handling.
• Ability to navigate policies and procedures.

Responsibilities

• Process member transactions including deposits and withdrawals.
• Cash handling and daily balancing of the cash drawer.
• Promote and explain credit union products and services.
• Direct members to appropriate departments as needed.

Skills

Cash handling

Customer service

Attention to detail

Basic math skills

MS Word / MS Excel

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Greater Iowa Credit Union is looking for a Teller to assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.

Location: 801 Lincoln Way, Ames, IA 50010

Hours: Monday-Thursday 7:30am- 5:30pm, Friday 7:30- 6pm, Saturdays 9am-12pm.

Essential Functions & Responsibilities:

• Assumes responsibility for ensuring and performing efficient, effective, and professional teller operations by receiving and processing member financial transactions, including deposits, withdrawals, and loan payments; selling money orders and other negotiable items and transferring amounts from member accounts as directed. Ensures that all teller functions are performed correctly and in accordance with established policies and procedures.
• Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Presents and explains credit union products and services and cross sells them to meet their financial needs.
• Maintains working knowledge of regulatory compliance related to teller area including (but not limited to): BSA, OFAC, USA Patriot ACT, Red Flag, Regulation CC, Regulation D, Regulation E, Truth in Savings, Privacy, etc.
• Balances cash drawer and daily transactions. Investigates out of balance conditions and balancing errors and keeps management informed.
• Assumes responsibility for related duties as required or assigned.

Work Environment: Work is performed in a standard office environment with a quiet to moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greater Iowa is an affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Other Skills:

1. Ten key calculator and computer keyboard by touch.
2. Proficient with Microsoft Word, Excel and Outlook.
3. Detail oriented and accurate to prove cash at end of day and avoid errors on member accounts.
4. Above average math skills.
5. Proven track record of strong member service skills. Diplomacy.
6. Professionalism in appearance, dress and attitude is a must.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing duties of this job, the employee is regularly required to stand. The employee is frequently required to sit, walk, bend, reach, kneel, push and pull. The employee must occasionally lift and/or move up to 20-25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work is performed in a standard office environment with a moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Paid Time Off
• Paid Holidays
• Group Medical, Dental, and Vision Plans
• Flexible Spending Accounts
• Lifestyle Spending Account
• Life Insurance/ Accidental Death & Dismemberment (AD&D)- Employees receive life insurance equaling 2x annual base salary, maximum $200,000. and AD&D coverage equal to basic life insurance (2x annual base salary or maximum of $200,000). Greater Iowa pays the full cost of Life Insurance and AD&D
• Supplemental/Voluntary Life
• Critical Illness
• STD/LTD
• Education Assistance Reimbursement
• Student Loan Interest Reimbursement
• 401k (6% company match)
• VTO
• Logo Wear
• Service awards
• Professional Development Opportunities
• EAP
• Fees waives on one checking and savings account
• Complimentary checks and safe deposit box (3x5)
• Employee loan/credit card rewards