Telesales Specialist, RSG

American Red Cross; Washington (District of Columbia); Sur place; USD 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Medical, Dental Vision plans

Health Spending Accounts & Flexible

PTO starting at 15 days

11 paid holidays

Résumé du poste

The American Red Cross is seeking a customer service oriented candidate in Washington, DC to handle inbound calls, advise on training courses, and sell Store products. You will document interactions in Salesforce and process transactions while meeting revenue targets for training and retail products.

Strong communication, listening and negotiation skills are essential, with multi-system proficiency and a commitment to excellent customer service in a fast-paced environment.

Qualifications

• High school diploma or GED required; higher education a plus.
• Experience in call center sales or B2B/B2C sales preferred.
• Ability to multi-task across multiple systems and platforms.

Responsabilités

• Handle inbound calls for customers interested in training courses or Store products.
• Act as consultant to uncover customer training and retail needs.
• Recommend and sell training classes and Store products based on needs.
• Handle credit card transactions and place orders via Sales systems
• Document and update cases with required call information in Salesforce
• Upsell Store products that complement class enrollment
• Manage returns, exchanges, or cancellations per policy
• Answer questions and address concerns about classes or products
• Attain Training revenue of $325K and Retail revenue of $80K per year

Connaissances

Communication skills

Active listening

Negotiation

Formation

High school diploma/GED certificate

Outils

Salesforce.com

MS Office

Description du poste

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
• Act as consultant to uncover customer training and Red Cross retail product needs
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
• Handle credit card transactions and place training and retail product orders through Sales systems
• Accurately document and update all cases with required call information in Salesforce
• Upsell Red Cross Store retail products that complement class enrollment
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
• Answer customer questions and address concerns about classes or products
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year

PAY INFORMATION:

The target hourly rate is $16.15/hr. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

This role is not eligible for relocation assistance.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: High school diploma/GED certificate - higher education a plus.

Experience

• Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)
• Ability to effectively multi-task across multi-system platforms
• Strong Influence and negotiation skills are a plus

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Proven consumer sales skills; product sales experience a plus
• Ability to quickly assess customer needs or issues and examine relevant information for a solution
• Work requires professional written and verbal communication and interpersonal skills.
• Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications.
• Attention to detail
• Good organizational skills and work habits (Reliable and punctual)
• Skilled in time management and multi-tasking
• Ability to work in fast-paced and changingenvironment
• Strong sales and people skills (good listener and empathetic).
• Customer service, sales and/or influencing others

Benefits For You

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights