Telephonic Health Educator - FEP

Elevance Health; Indianapolis (IN); Hybrid; USD 71,205,000 - 117,997,000; Full time

Benefits offered by this job

Hybrid/virtual work with in-person培训

Job summary

Elevance Health is seeking a Telephonic Health Educator - FEP to provide health coaching and disease management support to program members via telephonic sessions. This role emphasizes motivational interviewing, self-management, and collaborative problem solving.

The position is hybrid/virtual with required in-person trainings; candidates must reside within commuting distance of an Elevance Health location or be willing to travel for onboarding and sessions.

Qualifications

• BA/BS in appropriate field and minimum of 2 years of related experience in direct care health education, exercise instruction, or patient education.
• Prior health coaching or disease management experience is preferred.
• Certification or license in the field is preferred.

Responsibilities

• Provides information to members eligible for disease management programs.
• Conducts telephonic meetings with program members to provide health information.
• Diffuses situations with members resistant to health coaching or interventions.
• Provides consultation to staff on methods to help members overcome barriers to health.
• Assist in increasing participants' motivation by addressing preventive care and assessing needs.
• Promotes incremental behavior change leading to healthier outcomes.
• Conducts behavioral assessments to identify knowledge and needs.
• May coordinate with the multidisciplinary clinical team.

Skills

Health coaching

Disease management

Patient education

Motivational Interviewing

Education

BA/BS in relevant field

Job description

Telephonic Health Educator - FEP

Location

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Hours

Monday – Friday 1:00 pm to 9:30 pm EST

The Federal Employee Program (FEP) provides health benefits to federal employees, retirees, and their families. Through its longstanding partnership with the federal government, FEP offers nationwide coverage and access to a broad network of providers, with a focus on delivering quality, affordable care.

The Health Educator is responsible for delivering health coaching services to disease management program members to support sustainable health behavior change, improve self-management skills, and achieve program outcomes. This role provides education, motivational support, and individualized action planning while collaborating with members to address barriers and promote overall wellness

How you will make an impact

• Provides information to members eligible for disease management programs.

• Conducts telephonic meetings with program members to provide health information according to program standards.

• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.

• Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.

• Assists with increasing participants motivational level by addressing preventative care, barriers and assessing needs.

• Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.

• Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs.

• May coordinate with others in the multi-disciplinary clinical team.

Minimum Requirements

Requires BA/BS in appropriate field of specialization and minimum of 2 years of related experience in direct care health education exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.

• Certification or advanced certification and/or license appropriate to field of specialty preferred.

• Prior experience utilizing Motivational Interviewing techniques preferred

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $24.85 to $41.18

Locations: Maine, Nevada, New York; Virginia

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form (https://forms.cloud.microsoft/pages/responsepage.aspx?id=8giMvgesLESaRuvu61vU17EJaA0EP3FIissI8zmZ_NpUNUgyTFRUMkY5NE5JNDFWMkhaUzQxMkJLWS4u&route=shorturl) and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/) .