Telephonic Care Manager, LTSS - MUST RESIDE IN TEXAS

Molina Healthcare; Austin (TX); Remote; USD 52,000 - 72,000; Full time

Job summary

Molina Healthcare in Texas is seeking an experienced Case Manager for a fully telephonic role, residing in Texas. The position requires 2+ years of care management, with LVN, LBSW, or LMSW preferred but not required if experience meets the threshold.

Monday to Friday, 8 AM–5 PM CST, with 25–40% travel as state contracts allow. You will conduct comprehensive assessments, develop care plans, coordinate LTSS and behavioral health services, and collaborate with a multidisciplinary team to deliver

Qualifications

• 2+ years health care experience including LTSS/care management.
• License/certification required only if state contract mandates it.
• Bachelor's degree may be required in some states.
• Valid driver's license and reliable transportation for travel.
• Familiar with community resources and diverse populations.
• Proficient in Microsoft Office and online portals.

Responsibilities

• Completes comprehensive member assessments within timelines, including home visits as required.
• Facilitates waiver enrollment and disenrollment processes.
• Develops and implements care plans with members, caregivers, physicians, and staff.
• Monitors care plan effectiveness and updates as needed.
• Promotes integration of behavioral health and LTSS services.
• Assesses medical necessity and authorizes waiver services.
• Evaluates benefits and funding sources.
• Facilitates ICT meetings for approvals/denials and collaboration.
• Uses motivational interviewing and Molina guideposts in member contact.
• Addresses psychosocial, financial, and medical barriers to care.
• Identifies critical incidents and develops preventive plans.
• Collaborates with licensed care managers as needed.
• 25-40% local travel may be required.

Skills

Care coordination

Communication skills

Time management

Problem-solving

Independent work

Detail-oriented

Multitasking

Interpersonal skills

Proactive

Education

Bachelor's degree in healthcare

Tools

Microsoft Office

Outlook

Excel

Teams

OneNote

Job description

Opportunity for an experienced Case Manager in Texas. This is a fully telephonic position, but applicants must reside in Texas to be considered. Ideal candidate would hold LVN, LBSW, or LMSW, but candidates who have at least three years of Case Management experience will be considered as well. Position is Monday - Friday, 8AM - 5 PM CST.Solid experience with Microsoft Office Suite is necessary, especially with Outlook, Excel, Teams, and One Note.

Job Summary

Provides support for care management/care coordination long-term services and supports (LTSS)-specific activities. Collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum for members with high-need potential. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Completes comprehensive member assessments within regulated timelines, including in-person home visits as required.
• Facilitates comprehensive waiver enrollment and disenrollment processes.
• Develops and implements care plans, including a waiver service plan in collaboration with members, caregivers, physicians and/or other appropriate health care professionals and member support network to address the member needs and goals.
• Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.
• Promotes integration of services for members including behavioral health care and long-term services and supports (LTSS) and home and community resources to enhance continuity of care.
• Assesses for medical necessity and authorizes all appropriate waiver services.
• Evaluates covered benefits and advises appropriately regarding funding sources.
• Facilitates interdisciplinary care team (ICT) meetings for approval or denial of services and informal ICT collaboration.
• Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.
• Assesses for barriers to care and provides care coordination and assistance to members to address psycho/social, financial, and medical obstacles concerns.
• Identifies critical incidents and develops prevention plans to assure member health and welfare.
• Collaborates with licensed care managers/leadership as needed or required.
• 25-40% estimated local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 2 years of health care experience, including at least 1 year of experience working with persons with disabilities/chronic conditions long-term services and supports (LTSS), and 1 year of experience in care management, or experience in a medical and/or behavioral health setting, or equivalent combination of relevant education and experience.
• Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
• In some states, a bachelor's degree in a health care related field may be required (dependent upon state/contractual requirements).
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Demonstrated knowledge of community resources.
• Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.
• Ability to operate proactively and demonstrate detail-oriented work.
• Ability to work independently, with minimal supervision and self-motivation.
• Ability to demonstrate responsiveness in all forms of communication and remain calm in high-pressure situations.
• Ability to develop and maintain professional relationships.
• Time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.
• Problem-solving skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program proficiency, and ability to navigate online portals and databases.
• In some states, must have at least one year of experience working directly with individuals with substance use disorders.

Preferred Qualifications

• Certified Case Manager (CCM), Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN). License must be active and unrestricted in state of practice.
• Experience working with populations that receive waiver services.

• Molina Healthcare offers a competitive benefits and compensation package.

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V