Telephone/Radio Operator

Navajo Tribal Utility Authority; Fort Defiance (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Navajo Preference

Navajo Veteran Preference

Job summary

Navajo Tribal Utility Authority seeks a front desk/communications specialist in Fort Defiance, AZ. You will monitor radio traffic, answer phones, greet visitors and route information to the right staff.

Responsibilities include keeping telephone logs and assisting customers, coordinating with field personnel, and maintaining visitor records. A high school diploma and 1–2 years clerical experience are required; experience with radio consoles and multi-line systems is a plus.

Qualifications

• Must have high school diploma or GED.
• 1–2 years of clerical experience.
• 1–2 years of experience in communications systems or related field.

Responsibilities

• Monitors and communicates radio traffic system-wide and maintains a radio log.
• Answers telephones, routes callers, takes messages and provides routine information to clients.
• Greets customers and visitors promptly and courteously.
• Notifies appropriate staff of visitor arrivals and maintains arrival/departure records.
• Acts as a liaison between customers and the Authority.
• Keeps logs of telephone activities and records, including time and destination.

Skills

Customer relations

Communication skills

Record keeping

Education

High School Diploma or GED

Tools

Radio Console

Multi-Line Telephone System

Job description

MINIMUM QUALIFICATIONS REQUIRED:

• High School Diploma or GED Certificate.
• 1 - 2 Years of experience in Clerical Work.
• 1 - 2 Years of experience in Communications Systems.
• 1 - 2 Years of experience in Customer Relations.
• Experience in operating Radio Console and Multi-Line Telephone System.
• Valid Driver's License required (subject to motor vehicle record review)

JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:

• Monitors and communicates by voice transmission radio traffic on a system wide basis and maintains a radio log for all activities.
• Answers telephones, routes callers, takes messages and provides routine information to clients or customers.
• Greets all customers promptly and courteously.
• Greets callers, ascertains name and firm represented and notifies appropriate employee of visitor arrival; maintains records of arrival and departures of visitors.
• Acts as a liaison between customers and the Authority.
• Maintains log of telephone activities such as time, destination and names of individual callers.
• Records time of departure, destination, cargo and expected time of return.
• Assigns job orders on trouble calls to field personnel.
• Keeps record of telephone calls received.
• Maintains appropriate telephone records, reviews telephone bills.
• Communicates directly with customers and others regarding service.
• Maintains log for all switching activities.
• Performs other related duties as assigned or requested.

Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer.