Telephone Operator Supplemental

Boston Medical Center; Towson (MD); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Competitive salary

Paid time off

Free parking

Bus pass subsidy (85%)

Job summary

GBMC HealthCare in Towson, MD is seeking a part-time Telephone Operator Supplemental. The role involves answering and routing calls, paging on-call providers, and handling emergency communications with calm, precise execution.

You will support various hospital departments, maintain logs, and assist Help Desk operations after hours. Requirements include a high school diploma and about a year of health-care customer service or switchboard experience.

Qualifications

• High school diploma or equivalent required.
• One year customer service experience, preferably in health care.
• One year switchboard experience preferred.

Responsibilities

• Answer, screen, and route all incoming, outgoing, and interoffice calls.
• Operate hospital paging systems and relay information during emergencies.
• Open Helpdesk tickets and route issues to the proper departments.
• Monitor alarms and equipment issues; notify relevant teams for resolution.

Skills

Oral and written communication

Emergency handling

Working under pressure

Tact and diplomacy

Education

High school diploma or equivalent

Job description

## Telephone Operator SupplementalApply: GBMC Hospital: Part time: Posted Today: JR107877Under direct supervision, is responsible for the answering, screening, and routing of all incoming, outgoing, and interoffice calls. Receives and processes clinical codes and hospital emergencies by notifying appropriate personnel, following established protocols and procedures. Answers after-hours calls for physician practices, paging on call providers as necessary. Receives concerns regarding pager and telephone equipment failures and notifies proper departments for resolution. Monitors alarms for maintenance and facilities.**Education:** High school diploma or equivalent **Licensures/Certifications:** N/A **Experience:**One-year experience in a customer service position, preferably in health careOne year switchboard experience preferred **Skills:** • Skill in oral and written communication. • Ability to handle emergency situations in a calm and efficient manner. • Ability to work under pressure with frequent interruptions. • Ability to exercise tact and diplomacy.**Principal Duties and Responsibilities:** • Acknowledges and processes calls quickly and efficiently. • Operates Hospital paging systems and executes translation changes. • Executes emergency procedures, evaluates repair problems, determines appropriate actions and reports if necessary. • Provides pertinent information to various personnel within the Hospital. • Monitors and controls various station user features. • Maintains accurate information in numerous forms, such as reference material, directory listings, equipment and communications logs, and patient telephone service records. • Maintains various records pertaining to traffic and unusual happenings. • Answers Help Desk Calls after hours • Opens Helpdesk tickets • Pages MIS On call Person • Resets Meditech passwords**All roles must demonstrate GBMC Values:**Respect*I will treat everyone with courtesy. I will foster a healing environment.** Treats others with fairness, kindness, and respect for personal dignity and privacy* Listens and responds appropriately to others’ needs, feelings, and capabilitiesExcellence*I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.** Meets and/or exceeds customer expectations* Actively pursues learning and self-development* Pays attention to detail; follows throughAccountability*I will be professional in the way I act, look and speak. I will take ownership to solve problems.** Sets a positive, professional example for others* Takes ownership of problems and does what is needed to solve them* Appropriately plans and utilizes required resources for various job duties* Reports to work regularly and on timeTeamwork*I will be engaged and collaborative. I will keep people informed.** Works cooperatively and collaboratively with others for the success of the team* Addresses and resolves conflict in a positive way* Seeks out the ideas of others to reach the best solutions* Acknowledges and celebrates the contribution of othersEthical Behavior*I will always act with honesty and integrity. I will protect the patient.** Demonstrates honesty, integrity and good judgment* Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResults*I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.** Embraces change and improvement in the work environment* Continuously seeks to improve the quality of products/services* Displays flexibility in dealing with new situations or obstacles* Achieves results on time by focusing on priorities and manages time efficiently**Pay Range**$17.24 - $23.91Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.**Equal Employment Opportunity**GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.*Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!”**At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal.**At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest.**Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.***What We Offer:*** Competitive salary and generous paid time off* Free parking* Monthly MTA bus pass subsidy-85% paid by GBMC \"if applicable\"* Company subsidized onsite fitness and wellness center \"if applicable\"* Pre-paid tuition to pursue professional development, additional certifications, and degree programs* Comprehensive health, dental, and vision coverage* 401 (a) and 403 (b) retirement savings plan