Telepharmacy Technician

CVS Health; Peoria (IL); On-site; USD 36,000 - 56,000; Full time

Job summary

CVS Health is seeking a Telepharmacy Technician to manage day-to-day operations of a Remote Dispensing Pharmacy with Pharmacist oversight from a Supervising location. You will ensure safe operations, oversee inventory, and facilitate communication with the Supervising Pharmacy to deliver excellent patient service.

The role emphasizes customer service, adherence to CVS workflow, and collaboration with the Telepharmacy team to support high-quality medication handling and patient care.

Qualifications

• Must be at least 18 years old.
• Minimum of 1+ year of experience as a Pharmacy Technician (2+ in select states).
• PTCB National Certification or equivalent state-accepted certification.
• State-level licensure requirements vary by state.

Responsibilities

• Oversee safe and secure operation of the Remote Dispensing Pharmacy.
• Manage inventory, including controlled substances and perpetual inventory.
• Execute day-to-day ordering and inventory management practices.
• Participate in annual inventories and pharmacy-related reviews.

Skills

Customer Service Orientation

Communication Skills

Problem Resolution

Mathematical Reasoning

Attention to Detail

Education

High School diploma or GED

PTCB National Certification

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Telepharmacy Technician is responsible for all daily operations of a Telepharmacy Remote Dispensing Pharmacy location, where the Pharmacist oversight occurs from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the skills and responsibilities of the Pharmacy Technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the Supervising Pharmacy/Pharmacist. In addition to the responsibilities required for the Pharmacy Technician Role, this Telepharmacy Technician position is responsible for:

• Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
• Overseeing pharmacy inventory management, including controlled substances, i.e. reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory.
• Executing pharmacy ordering and day-to-day inventory management practices, including cycle counts, returns-to-stock, one-by-one returns/outdates, refrigerator organization and temperature logging, waiting bin, etc.
• Responsible for monthly review of the Inventory Excellence Report and partnering with the entire Telepharmacy team to improve overall inventory excellence, ensuring the right medication is in stock at the right time for the right patients.
• Serving as point person for annual inventories, resets (e.g. Rx Planograms), and pharmacy-related components of AP Pulse Checks.
• Receiving and acting upon all operational communications, including completion of required tasks (email, myWork, etc.), and similar activities.
• Improving total store service foundations by execution of outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
• Demonstrating growth mindset to support positive business outcomes; inspiring and motivating the total store team to embrace change, including workflow enhancements and new product/service offerings.
• Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
• Customer Service: Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.
• Prescription Fulfillment — Communicates among a number of individuals, including patients, co-workers, insurance companies and prescribers where allowed by law.
• Effectively follows and ensures full compliance to CVS workflow procedures and quality assurance standards, with an in-depth understanding of each workstation (i.e., Pick-Up, Drop-Off, Drive-Thru, Production); manages own responsibilities while shifting to help the team where needed. As allowable in applicable states, certified and trained Telepharmacy Technicians can expand on their clinical and managerial responsibilities, including administering vaccinations.
• Face-to-Face Patient Interaction — Collect information about a customer’s medical history, as appropriate to update the patient’s profile; Ensures patient outreach calls are completed within workflow, where appropriate and applicable; Attends to all patients and customers at Telepharmacy counter and phone calls.
• Facilitating RPh-to-Patient Communication — Lives our purpose of bringing our heart to every moment of your health by engaging customers to learn about their health and medications; Creates genuine human connections by focusing on service, and keeping patients and caregivers top of mind at all times.
• Problem Resolution — Partners with front store management to drive customer service; Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and delivers timely resolution of any medication or insurance related concerns.
• Business Metrics — Supports high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enable a supportive, collaborative, and challenging work environment.
• Promotes all new service offerings and initiatives to appropriate customer base.
• Maintains a clean, organized and professional Telepharmacy department, according to CVS standards.
• Inventory Management — Maintains in-stock inventory by coordinating and monitoring inventory management related activities and policies and procedures which are critical to maintaining the right focus on daily, weekly, and monthly tasks.

Required Qualifications
Must be at least 18 years of age • Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states) • PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification • High school diploma or General Equivalent Development (GED) required • State-level licensure requirements vary by state • Regular and reliable attendance • Attention and Focus • Customer Service Orientation • Communication Skills • Mathematical Reasoning • Problem Resolution • Physical Demands: Remaining upright on the feet, particularly for sustained periods of time, Moving about on foot to accomplish tasks, including outside of the pharmacy area, Lifting, scanning, and bagging purchased items, Finger Dexterity, Reaching overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items, Extending hand(s) and arm(s) multiple directions to place, move, or lift items, Precision control: able to adjust machines to exact positions, Stooping to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts, Able to orally communicate information and instructions to colleagues and customers, Occasional lifting of up to a maximum of 30 lbs up to a height of 4 feet; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects

Preferred Qualifications
Experience in Inventory Specialist Role

Education High School diploma or equivalent

Education
Please replace this section with the Education Requirements

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.15 - $27.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.