Telehealth Triage Nurse (RN) (Remote)

Hugh Chatham Health; Winston-Salem (NC); Hybrid; USD 49,000 - 73,000; Part time

Job summary

Advocate Health is seeking a part-time Registered Nurse to support the Patient Access & Care Team (NC/GA Nursing) in a primarily remote role with a 2nd shift, totaling 24 hours per week. On-site orientation is required, and the RN must reside within 50 miles of the Charlotte or Winston-Salem call centers.

A minimum of three years of varied clinical experience is preferred, with nurse telephone triage experience highly valued.

Qualifications

• Experience in nurse telephone triage or nursing call center preferred.
• Excellent customer service skills with patient focus.
• Ability to work remotely with multiple systems and applications.
• Must reside within 50 miles of call centers in Charlotte or Winston-Salem.

Responsibilities

• Promote a positive work environment through professional communication and teamwork.
• Provide telehealth nursing services to diverse patient populations.
• Communicate and collaborate with health system providers.
• Advocate for patients and families; support clinical outcomes and satisfaction.
• Maintain professional development and adapt to evolving workflows.

Skills

Nurse telephone triage experience

Customer service skills

Multidisciplinary team collaboration

Telephone nursing assessments

Verbal and written communication

Organizational skills

Basic computer skills

Education

RN license (state)

Job description

Department

12707 Enterprise Corporate - Patient Access & Care Team: NC/GA Nursing

Department

12707 Enterprise Corporate - Patient Access & Care Team: NC/GA Nursing

Status

Part time

Benefits Eligible

Yes

Hours Per Week

24

Schedule Details/Additional Information

• Remote position / 2nd shift / 24 hours per week
• Must reside within a 50-mile radius of the call centers located in Charlotte, NC or Winston-Salem, NC
• Required to work every other weekend
• Required to work designated holidays as part of the department holiday rotation
• Preference for candidates with a minimum of 5 years of nursing experience with
• Must be computer proficient and comfortable working in a remote environment using multiple applications and systems simultaneously

Pay Range

$35.50 - $53.25

Education/Experience

• Graduate of an accredited school of nursing for Registered Nurses with a minimum of three years of varied clinical experience preferred in telephone nurse triage, ambulatory settings, and inpatient medical-surgical inpatient units.

LICENSURE, CERTIFICATION, And/or REGISTRATION

• Current license to practice as a Registered Nurse (RN) in the State of applicable state
• BCLS certification required unless CPR skill demonstration is medically contraindicated.
• Valid driver's license required.

Essential Functions

• Adheres to AHWFBH standards to promote a positive work environment through effective and professional communication skills, interpersonal relationships, and team building.
• Provides telehealth nursing services to diverse populations in the health system.
• Interactions and communication align with diversity and inclusion principles
• Engages patients with the goal of improving clinical outcomes and promoting patient/customer satisfaction.
• Advocates for patients and families.
• Communicates and collaborates with other individuals and providers within the health system.
• Demonstrates responsibility for professional and personal development.

Skills/Qualifications

• Previous experience with nurse telephone triage or within a nursing call center preferred
• Excellent customer service skills
• Experience in multidisciplinary team collaboration
• Ability to perform telephone nursing patient assessments in an efficient manner using standardized nurse triage and departmental guidelines
• Excellent verbal and written communication skills
• Excellent organizational skills and the ability to work within a dynamic environment
• Basic computer skills with the ability to navigate multiple systems

Work Environment

• On-site orientation required
• Primarily remote: In the event of technology failures while working remotely, must be able to report on site within one hour, and to report on site at the request of leadership. There is potential for the role to transition from remote to performing work duties from a designated work site.
• Requires the ability to successfully multi-task and to navigate competing priorities

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.