Telehealth Pharmacy Operations & Compliance Lead

Bask Health; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Bask Health is building the infrastructure powering telehealth’s future with a growing network of pharmacies. We are seeking a Pharmacy Operations Specialist to ensure medication accuracy, partner success, and scalable operations at pace.

In this role you will validate data for thousands of compounded medications, onboard and support pharmacy partners, ensure regulatory alignment, and monitor quality and risk across our operations.

Qualifications

• 2–6 years of experience in pharmacy operations, healthcare data systems, or EHR/PBM environments.
• Exposure to compounding pharmacies or telehealth (preferred but not required)
• Familiarity with pharmacy regulations (NABP, DEA, state-level rules)
• A detail-first mindset and comfort working with structured data and standardized formats
• Experience following or maintaining SOPs and reporting systems
• Strong communication and collaboration skills in a startup or lean team setting

Responsibilities

• Ensure pharmacy-facing data for 50,000+ compounded medications is complete and accurate—including name, strength, route, dosage, ingredients, refills, NDC/product ID
• Identify and resolve mismatches between back-end’s for pharmacy instructions
• Maintain and improve Bask’s internal medication taxonomy to drive consistency and scalability
• Support the vetting and onboarding of new pharmacy partners based on criteria like price, turnaround time, state licensure, medication offerings, and compliance
• Maintain partner records and ensure ongoing documentation
• Serve as a day-to-day contact for pharmacy partners, routing questions and resolving minor operational issues
• Help track and document compliance with NABP, DEA, and state-specific pharmacy regulations
• Flag potential risks or regulatory gaps and collaborate with leadership on appropriate escalation paths
• Contribute to documentation and SOPs for internal compliance workflows
• Log and track operational issues raised by providers, pharmacies, and telehealth clients
• Participate in root cause analysis and remediation efforts for any reported incidents
• Execute defined workflows and processes with precision and consistency
• Offer insights to improve SOPs, tooling, or partner communication workflows
• Collaborate closely with cross-functional teams, including product, clinical, and compliance
• Pharmacy data is accurate, complete, and up-to-date across systems
• Partners are properly onboarded, documented, and operating within expected performance thresholds
• Issues and risks are identified and resolved quickly with clear documentation
• Internal workflows are smooth, repeatable, and improving over time

Job description

Bask Health is building the infrastructure powering telehealth’s future with a growing network of pharmacies. We are seeking a Pharmacy Operations Specialist to ensure medication accuracy, partner success, and scalable operations at pace.

In this role you will validate data for thousands of compounded medications, onboard and support pharmacy partners, ensure regulatory alignment, and monitor quality and risk across our operations.