Telehealth Coordinator I

Ultipro; Glen Allen, Northern (VA, KY); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401K

Job summary

CorVel is seeking a Telehealth Coordinator to address client, patient and provider inquiries via email, fax, telephonic, or written correspondence. The role involves gathering information to schedule treatment, with a focus on accuracy and privacy in a non-clinical capacity.

This remote position requires residency in Virginia and offers a Monday–Friday schedule with evenings. The role includes OT opportunities and holidays on a rotating basis, under HIPAA standards and privacy compliance.

Qualifications

• High School Diploma or GED required.
• 2 years of experience in an office environment preferred.
• 1 year of similar, relevant experience preferred.

Responsibilities

• Review medical notes, treatment referrals, work status notes and ensure referral orders were received.
• Coordinate and schedule X-ray appointments.
• Enter and verify details in the system for timely order submission.
• Provide quality telephonic and email customer service.
• Receive and respond to daily emails and correspondence.
• Identify, analyze and solve problems outside standard processes.
• Participate in ongoing internal training to update knowledge.

Skills

Multi-tasking

Written communication

Verbal communication

MS Office

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. This role gathers information from either the provider, injured worker, employer, or other related sources and enters information into the system in order to schedule appointments as necessary for treatment. Please note this is a non-clinical role.

This is a remote role but requires residency in Arizona or Virginia. The work schedule for this role is Monday - Friday, with the following shift: 1:30 PM ET - 10:00 PM ET.

Remote positions require a quiet, designated work environment that adheres to our privacy and HIPAA standards.

This role has voluntary and mandatory overtime opportunities; Holidays are required on a rotating schedule. Holidays include New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Thursday/Friday, and Christmas Day.

This role requires a wired access to a broadband internet network with a minimum bandwidth of at least 80Mbps.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
• One of the primary tasks will be coordinating and scheduling X-ray appointments
• Responsible for data entry and verification of details in the system for appropriate and timely order submission
• Provide quality telephonic and email customer service including inbound and outbound messages
• Receive and respond to daily emails and correspondence
• Identify, analyze, and solve problems outside of standard processes
• Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
• Strong attention to detail with a high commitment to accuracy

EDUCATION & EXPERIENCE:

• High School Diploma or GED required
• 2 years of experience in an office environment preferred
• 1 year of similar, relevant experience preferred

PAY RANGE

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.