Telecommunication Medical Assistant, Primary Care Support Office, $3000 Bonus, FT, 8:30A-5P

Baptist Health; Coral Gables (FL); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Sign-On Bonus up to $3,000

Career growth

Health benefits

Tuition reimbursement

Wellness program

Job summary

Baptist Health in Florida is seeking a Telecommunication Medical Assistant to join a high-volume call center supporting multi-specialty care teams. You will answer clinical calls from patients and families, triage requests, and coordinate scheduling, records, and patient communications to prevent delays in care.

The role requires a range of licenses/certifications and adherence to HIPAA/OSHA, with a pay range of $20.42–$26.55 per hour and a sign-on bonus up to $3,000.

Qualifications

• Must have High School Diploma or equivalent.
• Experience with EMR systems is preferred.
• Bilingual abilities are a plus.

Responsibilities

• Answer clinical phone calls from patients, family, or outside facilities in a call center.
• Triaging calls and scheduling appointments; requesting and obtaining medical records.
• Escalating urgent information and proposing orders for diagnostics or lab tests; assisting with prescriptions and patient portal communications.
• Ensure no delays in patient care by promptly supporting the care team.

Skills

Bilingual preferred

EMR systems

Education

High school diploma or equivalent

Job description

Sign-On Bonus: Up to $3,000

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The Telecommunication medical assistants work in collaboration with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities in a call center environment. Requires performing a range of administrative tasks within a timely manner including triaging calls, resolving call issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures there are no delays in patient care by promptly responding to requests as directed by the care team. Estimated pay range for this position is $20.42 - $26.55 / hour depending on experience.

Qualifications

Degrees:

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.

Licenses & Certifications

• Licensed Practical Nurse.
• Paramedic.
• AAMA Certified Medical Assistant.
• Emergency Medical Technician.
• Certified Nursing Assistant.
• Basic Life Support.
• Registered Medical Assistant.

Additional Qualifications

• Must have at least one of the above required licenses/certifications (MA, CNA, LPN, EMT, Paramedic).
• Medical Assistants with a Certificate or Diploma of Completion of a Medical Assistant training program hired after 7/1/16 or foreign Medical Doctor with a foreign medical doctor diploma hired after 5/1/17 will have up to 6 months from start of employment with BHSF to obtain Medical Assistant Certification.
• Effective 11/3/17, a Foreign Medical Doctor with a Foreign Medical Doctor Diploma will no longer be qualified to be hired in the Medical Assistant role.
• BLS required for all.
• For Primary Care Practices, EKG and Phlebotomy Certifications are also required for employees with the CNA license only.
• CNA, LPN, EMT license must be from Florida.
• Must be a professional, organized detail-oriented team player with effective interpersonal communication skills (verbal and written).
• Possesses compassionate demeanor, excellent customer service skills and high ethical standards.
• HIPAA/OSHA compliance required.
• Ability to work in a high volume, fast paced environment efficiently.
• Proficient in computer applications and typing skills.
• Proficient in Electronic Medical Record (EMR) systems.
• Bilingual preferred.
• Knowledge of Health Care regulatory guidelines and Medical Terminology a plus.

Minimum Required Experience: less than 1 year

EOE, including disability/vets