Telecom Technician

Kinder Morgan, Inc.; Midland (TX); On-site; USD 65,000 - 99,000; Full time

Job summary

Kinder Morgan, Inc. is seeking a Field Telecommunications Technician to support Pipeline Operations, Terminals, and related assets. Responsibilities include maintaining and installing telecom equipment, diagnosing outages, and documenting work in the ticketing system.

The role requires travel, overtime, and use of a company vehicle. Ideal candidates have a high school diploma, an associate degree in Electronics Technology, or equivalent experience, with several years in telecom or electronic

Qualifications

• High school diploma is required.
• Associate degree in Electronics Technology preferred; four years of related experience may substitute.
• Minimum three years of direct telecommunications work experience for Level II tech and higher.

Responsibilities

• Maintain and install telecommunications equipment (Microwave Radios, SCADA, VSAT, CDMA, Phone Systems, LAN/WAN, VHF).
• Diagnose and resolve outages using problem-solving skills and document resolutions in ticketing system.
• Interface with employees, management, vendors, and customers with professionalism.
• Schedule daily work for efficiency and operate with limited supervision.

Skills

Electrical/telecom troubleshooting

Problem solving

Effective communication

Teamwork

Documentation

Education

High school diploma

Associate degree in Electronics Tech

Four years experience as degree substitute

Tools

SCADA Systems

Microwave Radios

VHF Radio Systems

LAN/WAN

VSAT

Office Networks (LAN/WAN)

Microsoft Office

Job description

What We Are Looking For

Field Telecommunications tech needed to support Pipeline Operations, Terminals and associated company assets.

What We Are Looking For

Field Telecommunications tech needed to support Pipeline Operations, Terminals and associated company assets.

What You Will Do

• Responsible for maintenance and installation of telecommunications equipment including but may not be limited to: Microwave Radios, Industrial Wireless Systems, SCADA Communication Systems, VSAT, CDMA, Phone Systems, Digital Multiplexer, Office Networks (LAN/WAN), VHF Radio Systems, and associated equipment.
• Apply problem solving skills and break down complex problems to isolate outages and restore services.
• Work within a ticketing system to document the resolution of telecomm outages, installations and repairs.
• Regularly and directly interface with a wide variety of people with tact, courtesy and professionalism, including but not limited to other employees, management, vendors, and customers.
• Schedule each work day for optimum efficiency for the greatest benefit to Kinder Morgan, and work with limited supervision.
• Required to carry a company-provided cell phone and be available to respond during working hours and non-working hours.
• Callout and unscheduled overtime is required, and anticipated.
• May be required to work non-traditional hours.
• Maintain a high regard for personal safety, the safety of company assets and employees, and the general public.
• Maintain a regular, dependable attendance, and high level of performance.
• Write effectively, and understand verbal and written communications, including but not limited to email.
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully.
• Travel is required, and a company vehicle is assigned for this job.

Education

What You Need

• High school diploma.
• Associates Degree in Electronics Technology.
• A minimum of four years experience actively working in electronic technology or telecommunications may be accepted as a degree substitute

Experience / Specific Knowledge

• In addition to the degree requirement (or acceptable degree substitute), some level of direct and active work experience in telecommunications is needed (minimum of three years to be considered for Level II Tech and higher).
• Solid training in electronics or a thorough understanding of telecommunications through work experiences.

Certifications, Licenses, Registrations

• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers (for travel).
• A Transportation Worker Indentification Credential (TWIC) may be required for this position. Applicant must be able to obtain or retain a TWIC to perform the job functions.

Competencies, Skills, And Abilities

• Strong diagnostic skills and logical thought processes with the ability to identify and resolve various levels of telecommunications issues.
• Proficient with Microsoft applications (including but not limited to Word, Excel, Outlook and Visio) for the purpose of word processing, spreadsheet applications, and information retrieval.
• Strong written and verbal communication skills, including attention to detail in documentation.
• Excellent customer service skills, able to effectively communicate and work with all levels of management and employees in the corporate office and the field as well as external customers.
• Ability to work with a team, take direction from supervisor(s), focus attention to details, follow work rules, and adhere to established work schedules.
• Strong analytical skills and logical thought processes, with ability to identify and resolve simple to complex telecommunications problems, including the ability to think quickly and provide support for emergency operations.
• Ability to organize and prioritize daily work, maintain confidentiality as necessary, and work effectively with minimal supervision.
• Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment.
• Possess and consistently demonstrate a positive attitude with the ability to handle negative or conflicting situations in a logical and professional manner.
• Must be adaptable to organizational change.
• Ability to identify expectations in an employee/employer relationship.
• Must be highly self-motivated with the ability to perform the required and expected duties with little or no direct supervision.
• Must be able to perform all essential functions of the job.
• Job level commensurate with experience and skill level.

Physical Demands

• Must be able to safely lift and carry up to 40 pounds, waist high, on a regular basis.

Working Conditions

• 70% outdoor work.
• Callout and unscheduled overtime is required and anticipated.
• Travel is required and anticipated; a company vehicle is assigned for this job.

Supervisory Responsibility

• None

Preferred education, exeriane, certifications, competencis, skills and ablities

Above the minume requiermetns: not required but advantagous in this postion:

• Good understanding of digital microwave communications, digital multiplexers, terminal servers, LAN and WAN Networks, Routers and Data Acquisition Systems a plus.
• Cisco CCNA, Cisco IPTelephony, Nortel certifications, NABER two-way radio certification, NICET certification, FCC license a plus

Other Responsablities

• The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned

Why Join Kinder Morgan

Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.

For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.