Telecom Support Engineer II

Concentrix; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading technology and services company is seeking a Telecom Support Engineer II to support voice platforms globally. The role involves providing 24x7 operational support, managing documentation, and evaluating new technologies. The ideal candidate will have hands-on experience with various voice technologies and advanced English proficiency.

Qualifications

• Hands-on experience with AudioCodes, Asterisk, Avaya, and related technologies.
• Advanced proficiency in English is required.

Responsibilities

• Provide 24x7 operational support for Voice Devices.
• Create and manage detailed infrastructure documentation.
• Proactively monitor voice systems to minimize downtime.

Skills

AudioCodes SBC

Asterisk Gateway

Avaya ACD

AES

CMS

Verint Recording Platform

System/Session Manager

ACME SBCs

SIP

Advanced proficiency in English

Job description

Job Title:

Telecom Support Engineer II

Job Description

We're Concentrix, the intelligent transformation partner. Solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world’s best brands with unique data insights, industry expertise, and advanced technology solutions. We are committed to creating innovative careers in over 70 countries, attracting top talent.

In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, software solutions, and global security for our staff and clients. You will collaborate with industry leaders to design and implement IT, security, and application development strategies in a hyperconnected world. Join us to be part of developing, building, and running the future of integrated services.

Our dedicated professionals worldwide ensure exceptional relationships and are recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” We value diversity, curiosity, and a willingness to learn. Your talent for helping others and exceeding expectations will align perfectly with our mission.

Role Overview

The Telecom Engineer is responsible for supporting voice platforms globally.

Skills

- Hands-on experience with AudioCodes SBC, Asterisk Gateway, Avaya ACD, AES, CMS, Verint Recording Platform, System/Session Manager, ACME SBCs, SIP. This includes hardware, software standards, engineering, and security within voice platforms, with a focus on system reliability and security.

- Advanced proficiency in English is required.

Responsibilities

• Provide 24x7 operational support for Voice Devices, capacity planning, and infrastructure audits.
• Create and manage detailed infrastructure documentation and procedures to ensure consistent system design and operations.
• Proactively monitor voice systems to minimize production downtime and troubleshoot issues.
• Maintain effective communication with vendors, server, network, and operations teams.
• Provide Level 2 support for unresolved Sev1 issues impacting multiple geographies.
• Prepare RCA reports for Sev1 incidents.
• Design solutions for new site setups and ramp-ups.
• Represent CNX in technical calls with customers for solutioning and RCA discussions.
• Evaluate new products and technologies.

#LATAMCNX

Location

SLV San Salvador - Getcom - Bulevar de Los Próceres, Colonia Palermo No. 350

Language Requirements

Spanish (Required)

Time Type

Full-time

Application deadline: 2025-07-31

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