Telecom Operator (2026-0938)

Valley Medical Center & Clinics; Renton (WA); On-site; USD 30,000 - 50,000; Full time

Job summary

Valley Medical Center in Renton, WA seeks a Telecom Operator to manage the front-line communications for the Information Technology area. The role involves operating switchboard and paging systems, screening and directing calls to the appropriate staff, and dispatching messages to doctors efficiently.

Applicants should have a high school diploma or GED, strong English communication, good keyboarding skills, and a focus on excellent customer service. Knowledge of medical terminology is a plus.

Qualifications

• High School Graduate or equivalent (G.E.D.) preferred.
• Demonstrates basic keyboarding speed (≈40 wpm).
• Ability to communicate effectively in English, both oral and written.
• Excellent customer service skills; professional demeanor in all interactions.
• Knowledge of medical terminology and abbreviations preferred.

Responsibilities

• Operates switchboard, answering service, TTY, and all other communication equipment.
• Answers incoming calls by the third ring 90% of the time, directing calls promptly.
• Provides paging services within 30 seconds of request 90% of the time.
• Receives, documents, and dispatches messages to physicians and/or connects callers directly.
• Records messages and files as appropriate and communicates information per client instructions.
• Initiates actions when alarms are activated and updates on-call status as required.
• Performs clerical duties and maintains professional appearance and attendance.

Skills

Keyboarding

English communication

Customer service

Medical terminology

Education

High school diploma or GED

Tools

Windows environment

Job description

Job Title: Telecom Operator

Req: 2026-0938

Location: VMC Main Campus

City State: Renton, WA

Department: Telephone Operations

Shift: Days

Type: Full Time

FTE: 1

Category: Administrative/Clerical

Salary Range: Min $21.74 - Max 36.33/hour DOE

Job Description:

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Telecom Operator

ROLE: See job description for Administrative Partner for generic job duties.

AREA OF ASSIGNMENT: Information Technology

HOURS OF WORK: As required to fulfill responsibilities

RESPONSIBLE TO: Manager Clinic and Ancillary Applications

Prerequisites:

• High School Graduate or equivalent (G.E.D.) preferred.
• Demonstrates basic skills in keyboarding (40 wpm) and using a personal computer in the Windows environment.
• Ability to communicate effectively in oral and written form in English language.
• Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
• Excellent customer service skills.
• Knowledge of medical terminology and abbreviations preferred.

Qualifications:

• Previous experience in a hospital answering service or call center preferred.
• Demonstrates effective communication and interpersonal skills with a diverse population.
• Able to carry out assignments independently and exercise good independent judgment.
• Excellent problem solving, organizational and time management skills.
• Conducts all personal interactions with tact, poise, courtesy and respect.
• Demonstrates ability to decipher hand written notes.
• Demonstrates ability to handle emergent situations.
• Neat and well groomed in appearance, following departmental personnel standards.
• Demonstrates reliable attendance and job performance.

Performance Responsibilities:

• Generic Job Functions: See Generic Job Description for Administrative Partner
• Unique Job Functions:

• Operates switchboard, answering service, TTY telephone, and all other communication equipment.
• Answers incoming calls by the third ring 90% of the time, screens and directs calls to proper personnel in a prompt and courteous manner.
• Provides paging services within 30 seconds of request 90% of the time.
• Responds to all requests according to departmental policies and procedures.
• Receives, documents, and dispatches messages to doctors and/or connects caller directly to doctors.
• Records all messages and files as appropriate.
• Communicate all information to clients per their instructions.
• Reports any changes in on-call status and other pertinent information to supervisor or lead operator and other operators immediately.
• Updates client accounts with new information according to department procedures.
• Initiates appropriate actions when alarms are activated
• Performs clerical duties as assigned per instruction from Manager or Supervisor.
• Documents all incidents and events, and relays them to the Supervisor within 24 hours.
• Keeps Supervisor informed of work status by providing weekly objectives with time estimates.
• Promptly notifies Supervisor of problems, unexpected tasks and missed targets.
• Performs all job junctions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community centered awareness and innovation.
• Other duties as assigned to facilitate accurate timely processing of calls.

Date Developed: July 29, 1998

Date Revised: October 2004, February 2008, June 2013

Date Reviewed: 1/09, 11/10, 1/2013, 6/2013

Qualifications:

• Previous experience in a hospital answering service or call center preferred.
• Demonstrates effective communication and interpersonal skills with a diverse population.
• Able to carry out assignments independently and exercise good independent judgment.
• Excellent problem solving, organizational and time management skills.
• Conducts all personal interactions with tact, poise, courtesy and respect.
• Demonstrates ability to decipher hand written notes.
• Demonstrates ability to handle emergent situations.
• Neat and well groomed in appearance, following departmental personnel standards.
• Demonstrates reliable attendance and job performance.